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Monmouthshire Building Society: Mortgages reviews

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4.81
Based on 224 reviews, last reviewed 21st May 2025
19% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

Another easy rate switch with Olly! I've dealt with Oliver Taki for a number of rate switches now and he's always friendly and professional. He takes time to make sure I understand the r... Read more Reviewed on: 21st May 2025
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Lee BN

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025
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CM
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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Monmouthshire Building Society Mortgages reviews (224)

Great family ferl

5
Been with the Monmouthshire mortgage family for 14 years, and I wouldn’t go anywhere else. A personal touch in branch makes all the difference. Reviewed on: 12th November 2019
Hayley Williams's avatar
Hayley Williams

Friendly efficient service.

5
All my visits to my local branch in Monmouth have been met with a friendly and efficient service and there are no queues!!! Reviewed on: 12th November 2019
Karen Blake's avatar
Karen Blake

Brill

5
Fantastic service, very friendly staff, nothing too much trouble Reviewed on: 12th November 2019
Kesia Elliott's avatar
Kesia Elliott

Good mortgage easy communication

5
Got a mortgage through very smoothly and always quick to respond to questions Reviewed on: 12th November 2019
Bren1234's avatar
Bren1234

Excellent building society

5
So easy to contact and speak to someone about an application.Always had clear step by step information and decisions without having to contact them constantly.My and my husbands experience was always pretty straightforward,resulting in a step by step calm process without the usual frustrations! Reviewed on: 12th November 2019
Sue's avatar
Sue

Good service every time.

4
Twenty years with Mon BS. Many mortgage changes and NEVER any issues or problems. Reviewed on: 12th November 2019
K & J McCarthy's avatar
K & J McCarthy

Poor contact centre

1
When I was moving home they did not help service a new mortgage. I needed. Mortgage offer to know the new mortgage amounts. They couldn't book me in for 2 weeks, so the house I wanted would've gone. I was able to get hold of multiple other mortgage providers instantly and perform an instant quote, yet Monmouthshire, who I was already with, couldn't give me a quote for over 2 weeks and then eventually I had a much cheaper offer elsewhere. Poor customer service Reviewed on: 12th November 2019
Chris's avatar
Chris

Amazing experience

5
I recommend Monmouthshire building society to every person I can. With their help I was able to buy first house at 22, which is not an easy feat in the current housing market. Very impressed with the service and remortgaged again with them 2 years ago, it was very quick and simple to do Reviewed on: 12th November 2019
T. Woodfine 's avatar
T. Woodfine

Will remain loyal to Monmouth in return for great service.

5
My dealings with Monmouth have always been stress free, timely and wholly appropriate. Reviewed on: 12th November 2019
Lynne's avatar
Lynne

Great value mortgage

5
Monmouthshire b. s. Contacted me and put me on a cheaper 2 year deal. Reviewed on: 12th November 2019
Nigel Lougher's avatar
Nigel Lougher

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