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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (312 reviews)

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4.84

Based on 312 reviews, last reviewed 11th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Leon Jenkins as been a pleasure to deal with. Leon Jenkins as been a pleasure to deal with. Very patient and understanding. Highly knowledgeable and friendly. Reviewed on: 11th September 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (312)

Mortgage acceptance

Our mortgage advisor was very professional, polite, explained things in detail and advised us well on the various options. Reviewed on: 4th April 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the mortgage adviser. Response date: 4th April 2024

Joshua explained the process clearly and succinctly

Joshua explained the process clearly and succinctly, he explored different options in regard to fixed deals and variable deals. He was prompt with responses and checked out with me throughout to ensure understanding. Reviewed on: 4th April 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience in your mortgage appointment. Your comments will be passed on to Joshua. Response date: 4th April 2024

Hristina Winstanley was a top class mortgage advisor.

Hristina Winstanley was a top class mortgage advisor. I enquired on the website she rang immediately in the morning after, accessed my account without fuss and then offered me an appointment within 24 hours and then completed my remortgage the next day. World class service, many thanks Reviewed on: 28th March 2024

Olly is the best!!

We had Olly for our mortgage advice call and he was incredible! Turned a pretty dull subject into an uplifting and exciting conversation with lots of laughs whilst also providing relevant amount of information tailored to our needs. Olly managed to keep up his momentum on a 2.5 hour call which must be incredibly difficult when providing such an extensive amount of information. Thanks for all your help Olly! Reviewed on: 27th March 2024

Great service

Wayne was efficient and extremely helpful Reviewed on: 19th March 2024

I really rate Monmouthshire Building Society.

I really rate Monmouthshire Building Society. they are straightforward, friendly and helpful to deal with, a recent queries dealt with by Shawna was a great example. She took the time to listen to and understand my query and then she was very knowledgeable in answering the query - great service. Reviewed on: 13th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the relevant department/colleague. Response date: 14th March 2024

phenomenal support & staff

From day one of being with Monmouthshire they have been nothing but phenomenal with myself and my husband they have helped in many ways and always given us the best outcome and taken so much stress and turned it all into positives. Reviewed on: 12th March 2024

Have recently purchased a new property and went thro...

Have recently purchased a new property and went through Leon Jenkins again, as we have used Leon for our last few transactions, and yet again he has been brilliant, took time to understand our needs and helped us with making informed choices. He is patient, helpful and clear with his communication. Reviewed on: 28th February 2024

Good Good

Good review helpful information xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Reviewed on: 27th February 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 27th February 2024

I Cant explain in words how fantastic Danielle was !

I Cant explain in words how fantastic Danielle was !!!! Reviewed on: 26th February 2024

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