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MORE THAN: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.66 (111 reviews)

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2.36

Based on 111 reviews, last reviewed 22nd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

14%

50%

Latest highest rating:

5

I have a little dog Poppy who is now 13 so has ongoi... I have a little dog Poppy who is now 13 so has ongoing allergies and previously had operation to remove a large cyst on her leg ,More Than have paid v... Read more Reviewed on: 22nd August 2024

Latest lowest rating:

1

Steer clear of these rip off merchants My dog went in for an operation we were quoted £1100 for the operation to remove the lump and have the lump tested for cancer, we paid the 20% excess ... Read more Reviewed on: 23rd May 2024

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About this product

Before taking out a new pet insurance policy, check customer reviews to gain valuable insight into the provider. We’ve got plenty of genuine MORE THAN pet insurance reviews, from pet owners just like you, to help you understand what life as a MORE THAN customer is really like.

MORE THAN offers insurance policies for both cats and dogs, with a multi-pet discount available. Choose your level of cover, with Accident only, Basic, Classic or Premier levels of cover. All policies can benefit from a 24/7 vet helpline.

MORE THAN is one of the most popular providers on the market, with a policy sold every two minutes. But with four different levels of cover, specialist insurance for different animals, as well as options like multi-pet insurance to consider, it can be helpful to take other people’s experiences into account.

If you’re considering MORE THAN as your new pet insurance provider, find out what genuine policyholders have to say. Discover what animal customers have insured with MORE THAN and which level of cover they chose. Learn about MORE THAN’s customer service and claims process. Find out if customers would renew their policies with the provider. All of this and more can be found in our MORE THAN pet insurance reviews.

Have you had a pet insurance policy with MORE THAN? Leave a review to help other pet owners find the right policy for them and their pets. Tell us which policy you opted for and how satisfied you have been with the level of cover. Did you find that your premium was a reasonable cost for the level of cover you received? Have you used the 24/7 helpline, and was the service useful? Would you recommend the provider to family and friends? Whether good or bad, write a MORE THAN pet insurance review today.

MORE THAN Pet Insurance reviews (111)

Review of the MORE THAN, Pet Insurance:

Awful customer service

We bought a pet insurance for a friend who adopted our cat. We asked to post the policy details to the friend who is in her 80s. We chased for weeks and despite confirming the address and name of the policy holder they “refused to post the papers for privacy reasons”. Never dealt with a team with such a lack of understanding what privacy means. We never asked to disclose any personal information and only asked to send some papers to the policy holder whose address and name was on the policy. Only when we made a formal complaint the poorly trained employees finally agreed to post the necessary documents to the policy holder. Reviewed on: 2nd February 2024

Appalling annual increases - no customer service

The renewal quote showed an increase of 194% from the previous year. Having made a claim in the last year an increase was expected but not one which resulted in a premium greater than my house and content insurance! A call to the customer service centre was pointless - the price reflects the underwriters ratings, last years discount and the recent claim i.e pay the premium and over the next years we recoup what we paid out - insurance?? I contacted another major insurer explaining the recent claim and requesting clarification of impact on a new quote - the result a new quote of HALF the price quoted by Morethan Appalling service, ridiculous charges Reviewed on: 10th August 2018

con

had a duke insured for 12 years with these never used it . then as soon as i did for a small amount they doubled the premiums to £90.00 a month Reviewed on: 8th August 2018

Good until you make a claim

Good insurance, claim was easy but price after claim went up loads and even after a year of no claims price still went up. Reviewed on: 25th July 2018

Cat Insurance

Hassle free & lots of covers to choice from! Reviewed on: 18th July 2018

Very caring when dealing with our poor Wally

Our dog Wally developed Lymphoma, the compassion we received from all the More Than advisers was amazing, helping us no end in a terribly sad time Reviewed on: 17th July 2018

excellent service always

never had any issues at all throughout the years except this year when the renewal price could not be beaten. was too good an offer not to miss out on. Reviewed on: 17th July 2018

Ridiculous yearly increases

Been with MoreThan since our dog was a puppy six years ago. Every year the premiums have gone up, two years ago a big hike, last year paying £894 and this year they wanted £1,864??? I rang and asked to explain the massive hike, couldn’t answer. Going with another insurer. Don’t bother, or if you do, go elsewhere after two years. Reviewed on: 6th July 2018

Double your premiums each year

More Than hook you by initial low premiums but then double them at each renewal. Mine sit at £70 for 2 cats age 5 which is £840 a year. It was £9 when I started. Their customer service can’t explain these hikes either, they blame the underwriter who you can’t contact. Very poor. As other reviewers have said this industry needs more closely regulated. Stay clear of More Than. Reviewed on: 9th June 2018

Wouldn't recommend

My old dog was euthanised because of an organ tumour. Due to her age there was an excess of 150 plus 20% of claim. Not a problem . Euthanasia isn't classed as vet fees. It is farewell cover. I had that but it has a total payable of Â£150. So for a policy of 1062.39 per year. The costs were 903.01 more than paid 677.71 Euthanasia was lumped into farewell cover so euthanasia 76.44 cremation 130 left me with a bill of 56.44 because total allowed is Â£150 Since when is euthanasia not a vet fee? I asked them and more than had no answer. All this is in their terms and conditions but not in any paperwork sent with their renewal. I've had insurance with them for many years on all my dogs. I won't be renewing. Reviewed on: 2nd May 2018

over 100% increase this year!!!

My dog is just 8 yrs old, have been with "more than" (never a truer word said) since she was a puppy. Yes she has health problems, but my insurance payments have reflected this. 3yrs ago insurance Â£75 a month, last year Â£108.44 a month - Â£1,301.28 a year this year wanted Â£2,719.57 - Â£22.64 and this with being nearly up to limit with one condition which meant would not be covered by insurance!! So have had to cancel as silly money, have new insurance but this does not include pre existing conditions so have started a new vets fees bank account! Reviewed on: 31st January 2018

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