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MORE THAN: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.66 (111 reviews)

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2.36

Based on 111 reviews, last reviewed 22nd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

14%

50%

Latest highest rating:

5

I have a little dog Poppy who is now 13 so has ongoi... I have a little dog Poppy who is now 13 so has ongoing allergies and previously had operation to remove a large cyst on her leg ,More Than have paid v... Read more Reviewed on: 22nd August 2024

Latest lowest rating:

1

Steer clear of these rip off merchants My dog went in for an operation we were quoted £1100 for the operation to remove the lump and have the lump tested for cancer, we paid the 20% excess ... Read more Reviewed on: 23rd May 2024

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About this product

Before taking out a new pet insurance policy, check customer reviews to gain valuable insight into the provider. We’ve got plenty of genuine MORE THAN pet insurance reviews, from pet owners just like you, to help you understand what life as a MORE THAN customer is really like.

MORE THAN offers insurance policies for both cats and dogs, with a multi-pet discount available. Choose your level of cover, with Accident only, Basic, Classic or Premier levels of cover. All policies can benefit from a 24/7 vet helpline.

MORE THAN is one of the most popular providers on the market, with a policy sold every two minutes. But with four different levels of cover, specialist insurance for different animals, as well as options like multi-pet insurance to consider, it can be helpful to take other people’s experiences into account.

If you’re considering MORE THAN as your new pet insurance provider, find out what genuine policyholders have to say. Discover what animal customers have insured with MORE THAN and which level of cover they chose. Learn about MORE THAN’s customer service and claims process. Find out if customers would renew their policies with the provider. All of this and more can be found in our MORE THAN pet insurance reviews.

Have you had a pet insurance policy with MORE THAN? Leave a review to help other pet owners find the right policy for them and their pets. Tell us which policy you opted for and how satisfied you have been with the level of cover. Did you find that your premium was a reasonable cost for the level of cover you received? Have you used the 24/7 helpline, and was the service useful? Would you recommend the provider to family and friends? Whether good or bad, write a MORE THAN pet insurance review today.

MORE THAN Pet Insurance reviews (111)

Review of the MORE THAN, Pet Insurance:

Awful customer service

We bought a pet insurance for a friend who adopted our cat. We asked to post the policy details to the friend who is in her 80s. We chased for weeks and despite confirming the address and name of the policy holder they “refused to post the papers for privacy reasons”. Never dealt with a team with such a lack of understanding what privacy means. We never asked to disclose any personal information and only asked to send some papers to the policy holder whose address and name was on the policy. Only when we made a formal complaint the poorly trained employees finally agreed to post the necessary documents to the policy holder. Reviewed on: 2nd February 2024

Quick easy cover

I found this to be a competitvely priced pet insurance company. It was easy to insure my cats Sheila & Henry. Reviewed on: 30th April 2017

Brilliant service

I have just signed my Great Dane up to be insured with more than as it was less than half the price that others were asking for, so I'm over the moon Reviewed on: 24th December 2016

Huge Annual increases on Lifetime pet cover

In 3 years it has increased from £396.72 to £578.52 to £753.89 annual premiums for lifetime cover over 3 years. That is a 32% and then 24% increase each year! Wow! We have not made a single claim in that time and there is no justification for it. Reviewed on: 7th November 2016

great !!

Like the fact that More Than deal with the vet direct Reviewed on: 4th September 2016

pet insurance claim

So impressed with the speed and efficient multiple claims I had to make for my cats injuries Reviewed on: 3rd September 2016

Fantastic service

Had no problems with them at all, have always been very helpful, and their vetfone service is brilliant. Reviewed on: 28th August 2016

Not really insurance

Initially charged a competitive premium. Our bulldog required treatment for cherry eye on each eye (which now cannot occur again since the glands were surgically removed). This is common in bulldogs and is reflected in slightly higher premiums. Both claims dealt with quickly. When renewal time came the premium had gone up by the amount they had paid to meet the claims ie about 600 pounds! I queried this with them, told them i'd move and they couldn't have cared less. If i'd not have had insurance and paid the vet myself i'd have been better off. Needless to say i have moved, got both dogs covered at a fraction of the price with a smaller excess. Reviewed on: 19th August 2016

Cheap, but customer service not fantastic

Cheap, but customer service not fantastic Reviewed on: 15th August 2016

Caring company, compassionate at sad times in your animals' life

More Than were fantastic to deal with when it came to the end of life care for our dog, Scrappy -doo. After a short illness that we were covered for, we found the company a delight to deal with at such a difficult time. We even got a refund as they were in touch with our vets, and found we were paying for cover for a short while after Scrappy died. Fantastic company, would definitely recommend. Reviewed on: 14th August 2016

Great initial coverage but swift rise in premiums.

The coverage we got for our initial price was great , indeed the coverage still is good , but the premiums have risen steeply. Comparing similar products with at least as good coverage for a dog the age of ours and with no claims made, they are now notably cheaper. Reviewed on: 14th August 2016

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