H1 2022 Mortgage Lender Benchmark

Released 7th December 2022

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The Benchmark is the largest piece of independent lender research carried out in the industry using broker feedback, and provides unique and actionable insight into the UK mortgage market.

The H1 2022 edition, released on 20th June 2022, includes in-depth data and insight from over 650 brokers, who were asked to leave feedback for the last five lenders they’ve placed cases with. This means that over 3,000 individual pieces of feedback were received from intermediaries, with coverage across 99 UK lenders.

Key findings

We can survey brokers for a specific lender and compare the results with data from our Mortgage Lender Benchmark report, giving you bespoke insights for your part of the industry.

Overall satisfaction

Overall satisfaction with lenders has remained level, down only 0.1% to 81.2%

Net promoter score

Net Promoter Score (NPS) is down 0.3 points on H2 2021 at +26.8. Scores ranged from -50.0 to +80.0 for the lenders in the report.

Building societies

Building societies are the top rated sector for broker satisfaction

Specialist lenders

Specialist lenders are on the up, with satisfaction improving for a fourth consecutive edition

Lifetime lenders

Broker ratings for lifetime lenders have fallen, with lifetime lenders’ operational speed seeing the biggest hit to broker satisfaction

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Broker insight capabilities

We can survey brokers for a specific lender and compare the results with data from our Mortgage Lender Benchmark report, giving you bespoke insights for your part of the industry.

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