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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.31 (248 reviews)

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4.28

Based on 248 reviews, last reviewed 9th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

21%

Latest highest rating:

5

Those 6 holes in the signature Strip!! Those 6 holes in the signing strip on the new FlexDirect card!! What a bloody stupid place to put them! They catch the ball on your ball point pen whe... Read more Reviewed on: 9th January 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (248)

Review of the Nationwide, FlexDirect:

great service

I switched over to Nationwide from TSB and the difference in the amount of good products they provide is so much better. The app is brilliant and really easy to use, I would highly recommend them for your current account. Reviewed on: 5th June 2019

Efficient AND mutual

After 20 years with my previous bank, I recently switched my current account to Nationwide because I wanted to start using Open Banking to manage my money. Nationwide handled the switch perfectly, no glitches. They were fab on the phone and in branch. I love that you can pay in cash through a hole in the wall outside of banking hours, that’s so useful. They were able to give me a non-contactless card so I can stick to using my phone to pay contactlessly and not worry about my debit card being misused. If I do misplace my card, I can quickly freeze it in the app without needing to cancel it till I’ve had a good look. And Apple Pay still works while the card is frozen! I love the ‘round up’ in the Nationwide’s app so I can stick my change in a savings account. And I admire their ‘impulse saving’ idea and the way they make it so easy to do it. I admire the fact that Nationwide have a branch in every town I visit and are committed to keeping them going. It’s easy to see why Nationwide is the UK’s biggest mutual and why so many people bank with them. I’m glad I switched. Reviewed on: 1st February 2022

Great ethical banking

If you want accountability and ethical banking Nationwide offer that alongside a robust app, online banking and branches (in case you need face-to-face services or support). This bank works for you and puts your money to good use too. Reviewed on: 25th January 2022

Disconnected service

Staff in branch refuse to deal with credit cards Reviewed on: 20th January 2022

Mixed feelings

I like the staff, however you can't pay cheques in via the app like you can with other banks and the app always has problems. My nearest branch is quite a way so that causes me problems. Long hold times when calling, but the staff seem nice. Reviewed on: 12th January 2022

easy

perfectly adequate, online banking capability not as good as rivals Reviewed on: 12th January 2022

Failure to stick to promises.

Failure to stick to promises I switched a bank account to Nationwide on the offer of £125 switching payment. Two and a half months on still not received it, despite the complaints team stating on 1/11 that I should receive it. Catalogue of broken promises to act, overly detailed explanations about why their computer system did not automatically trigger (that's their problem not mine). Promised a call back by close of business today - not received. Pure incompetence. Also took out mortgage with them in 2014. Catalogue of errors which led to me screaming down the phone at them on 10.30am on the morning of completion to release the money. Quite simply an appalling building society. Reviewed on: 23rd November 2021

Great bank account

No charges except for overdraft Good interest earned Good customer service Reviewed on: 16th June 2021

Excellent Product

Very easy to manage, always helpful and self service Reviewed on: 14th June 2021

Easy access

I like this bank account because it fits my needs Reviewed on: 14th June 2021

Fab building society

Been banking with Nationwide for about 10 years and have always been really happy at the customer service and the app is super simple to use. Reviewed on: 16th April 2021

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