Write a review

Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.31 (247 reviews)

View other Nationwide products

4.25

Based on 247 reviews, last reviewed 21st Nov 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

21%

Latest highest rating:

5

Great account that pays back. 2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experienc... Read more Reviewed on: 21st November 2024

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

Read all reviews See your review

About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (247)

Review of the Nationwide, FlexDirect:

Ethical banking for the people

I like this building society's ethics. Customers service is always very friendly and helpful. I really appreciated the 5% cashback on spending in February, March and April. The heavy use of card ready is a bit annoying but they've been taking steps to reduce the amount of time the card reader is needed Reviewed on: 10th April 2023

Abhorent horrible building society

Every process is inconvenient Every process is capped or limited Customer service line is inaccessible Customer service isn't joined up Ask for card and pin, only receive card, no pin, have to call back Online banking is clunky Low transfer limits.... They absolutely screwed us on our first mortgage Absolutely miserable experience all round. AVOID. Bank with First Direct Reviewed on: 11th March 2021

Once the leader, now nothing but annoying adds

Long time customer which once had numerous accounts. Nationwide is now dead in the water and only interested in rewarding new customers and not keeping old....good luck to them, I feel they'll need it especially with the cost of those terribly annoying constant adds! Reviewed on: 11th March 2021

Social bank

Owned by its members, reliable and trustworthy Reviewed on: 10th March 2021

Ethical banking

A great bank that does everything it should whilst also being one of the more ethical banks. Reviewed on: 24th February 2021

Great service

Always had great customer service with Nationwide which is why I won’t go anywhere else. Easy to use internet banking too. Reviewed on: 17th February 2021

Simple, friendly, perfect!

I loveeee nationwide, how easy it is to amend address details on the telephone, the agents on the phone are always so lovely! And the app and website is so easy to use and it is secure. Have recommended a relative in the past and would definitely recommend nationwide to other people! Reviewed on: 17th February 2021

Fantastic all round

Great App, good customer service, and run in the interests of account holders Reviewed on: 18th January 2021

Great bank, great account

Have banked with a number of other banks, and I have to say Nationwide has the most user friendly app, and great customer service Reviewed on: 11th July 2020

False reassurance

I was advised across three channels, online, telephone and in branch in person that if my husband was added to my account as a new customer we would receive a 5% rate for 12 months from account opening. I just received out a letter telling me very differently, I'm not happy! Reviewed on: 9th July 2020

Great service

Despite the recent slashing of interest rates following the BoE’s decision to drop the base rate Nationwide provide excellent service. Whilst some accounts are online only I have still been helped thoroughly if I have gone in branch with a query. They are extremely transparent and honest in their approach which is refreshing in the banking industry. Reviewed on: 29th April 2020

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Nationwide has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Nationwide: FlexDirect reviews

100% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Nationwide FlexDirect reviews (247)

Ethical banking for the people

Abhorent horrible building society

Once the leader, now nothing but annoying adds

Social bank

Ethical banking

Great service

Simple, friendly, perfect!

Fantastic all round

Great bank, great account

False reassurance

Great service

Do you have a different Nationwide product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024