Write a review

Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.37 (278 reviews)

View other Nationwide products

4.42

Based on 278 reviews, last reviewed 16th Apr 2025

1200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

20%

Latest highest rating:

5

I’ve banked with Nationwide for years and it’s great... I’ve banked with Nationwide for years and it’s great to see they reward loyal customers especially with the £50 thank you for when they purchased Virg... Read more Reviewed on: 16th April 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

Read all reviews Write a review

About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Review Nationwide: FlexDirect now

Help others make smarter decisions by sharing your own experience.

Write a review

Nationwide FlexDirect reviews (278)

Used for years

I have been using Nationwide for many years. The app is easy to use, and I can check all the accounts I have with them under one platform. Reviewed on: 9th March 2023

Professional, efficient, courteous, competitive

Extremely helpful and patient when I suffered a bereavement. Excellent customer service and excellent interest rates and special offers for members. Reviewed on: 4th March 2023

Safe and secure

I like the online banking service and find the card reader service very reassuring when checking if it is me that is making changes to my account. Reviewed on: 1st March 2023

Great service, let down by App

Have had an account with Nationwide my whole life. It's a great bank for customer service, the experience with them is only let down by the available functionality on their App and online. Reviewed on: 28th February 2023

Ethical and people-focussed

Despite other banks offering significant sums to swap to them, I really don't want to leave Nationwide - I want my money to be used ethically and to build communities, and i think Nationwide achieves this. They are also very responsive to customer needs, e.g. adding the ability to instantly save rounded-up amounts from spending and now giving 5% cashback. Reviewed on: 28th February 2023

Brilliant

Can't fault them. Good app and decent current account features Reviewed on: 27th February 2023

poor branch opening times

opening times in branch especially on weekends is awful. App is okay but they still need card readers for new payees which seems quite old fashioned now especially with biometrics availability. Would not reccommend Reviewed on: 8th February 2023

Easy and simple to use

Easy to use app and simple verification of payments. Great to manage multiple accounts. Reviewed on: 8th February 2023

So helpful

I've often had to message to ask questions and always get a prompt response, or even phone call from my local branch. Reviewed on: 5th February 2023

Good if you don't need a branch

I opened a FlexDirect account as it got interest without charges. Manage it through the app or online as intended. Never been into a branch or called to discuss it. Interest rates wiped out with the pandemic and sadly still there even though things are more 'back to normal' Reviewed on: 2nd February 2023

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from Clydesdale Bank 3.61 from 61 reviews
Current Account
from thinkmoney 2.57 from 70 reviews
M Plus Account
from Virgin Money 3.50 from 19 reviews

There's still more to see!

Nationwide has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub