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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.31 (246 reviews)

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4.23

Based on 246 reviews, last reviewed 3rd Oct 2024

78% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

21%

Latest highest rating:

5

I like that they look after their members and the fl... I like that they look after their members and the flexplus offers lots of useful extras Reviewed on: 3rd October 2024

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect is a fee-free current account that can only be managed online or over the phone. Account holders can benefit from a secure mobile app and overdraft options. Interest is paid monthly on the funds held in a FlexDirect account.

Before opening a new current account, always check reviews to learn how happy existing account holders are. Our Nationwide FlexDirect reviews are written by genuine customers to give you valuable insight into the account.

Our reviews can highlight the best bits of the Nationwide FlexDirect account, as well as the areas that customers aren’t as satisfied with. Find out how long customers have had their accounts and whether the FlexDirect is their main bank account. Learn more about the mobile app and the features it provides. Read about customers’ experiences managing their accounts online and over the phone. Learn how swiftly the customer service team resolves account holders’ issues. All of this and more can be found in our Nationwide FlexDirect reviews.

Perhaps you already have a FlexDirect account? Why not write a review on Smart Money People today? Tell us why you chose this account and how satisfied you’ve been so far. What is your favourite thing about the account, and is there anything you feel could be improved? If you use the mobile app, which features are the most useful? If you have experience with the overdraft options, share your thoughts on those. Have you had any interactions with the customer service team, and if so, how did you rate the service? Leave an honest Nationwide FlexDirect review today. Together, we can help people like you make better financial decisions.

Nationwide FlexDirect reviews (246)

Review of the Nationwide, FlexDirect:

The best bank in the UK for all their products

Category was for FlexDirect, but this applies to all their accounts and savings. I've been with them for a fair few years now, and never had an issue. The app always works, the agents are UK based and quick to reach on the phone, and the few times you need to go into branch; there's many on the highstreet and helpful within. They're also ethical and reward their members, recently giving a switching incentive even for existing members. The app allows you to search transactions by cost or name which is very helpful. Reviewed on: 7th September 2024

good online service which makes managing your money...

good online service which makes managing your money easy with ability to move money see direct debits etc Reviewed on: 24th May 2024

Banking with Nationwide

I have found it easy to bank with Nationwide and they have a friendly customer service team. Reviewed on: 24th May 2024

Nationwide are a great and ethical organisation, and...

Nationwide are a great and ethical organisation, and lots of their customers got given £100 - what’s not to like! Reviewed on: 24th May 2024

Fairer Share Payment

I am pleasantly surprised at the £100 Fairer Share Payment. Reviewed on: 23rd May 2024

Always great customer service

Always great customer service and still has a high street bank Reviewed on: 12th April 2024

I like that they share their wealth with us.

I like that they share their wealth with us. I was given £100 last year for just having an account with some savings as the bank did well. I have banked with the big 4 before an never received anything like this. Their telephone helpers are always polite and try to reach a conclusion for you. Reviewed on: 12th April 2024

Ethical with a lot of potential

Unlike other online banking systems Nationwide does not provide pin reminders. There are fewer services which may be conducted in app when compared to other banks, such as Barclays and speaking to an adviser or Natwest and checking a credit score in App. Nationwide's chat service is broken and crashes without exception, and it is difficult to check transactions in specific dates online. Reviewed on: 12th April 2024

Easy to set-up and use.

Easy to set-up and use. Online banking & app can be temperamental, but customer service are helpful. Reviewed on: 4th April 2024

Switching service

I used the switching service and I was impressed with the communication throughout the process. Bonus was paid promptly. The account has a decent interest rate and no complaints so far. Reviewed on: 16th March 2024

Easy current account

An easy current account which provides a cardholder to enter your debit card which feels safer., and you don't have to access through an app, As yet I have not had any problems Reviewed on: 15th March 2024

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