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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.39 (288 reviews)

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4.44

Based on 288 reviews, last reviewed 22nd Apr 2025

967% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

20%

Latest highest rating:

5

Easy product to use via the app, no issues experienced. Easy product to use via the app, no issues experienced. Reviewed on: 22nd April 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (288)

Review of the Nationwide, FlexDirect:

Safe and secure

I like the online banking service and find the card reader service very reassuring when checking if it is me that is making changes to my account. Reviewed on: 1st March 2023

I chose Nationwide for their ethical position and I'...

I chose Nationwide for their ethical position and I'm happy I did. Everything is good, but their app isn't quite as up-to-date as other banks. For example, you can't pay cheques into your account with the app. Reviewed on: 15th February 2024

Decent service but not always best rated

Decent service but not always best rated Reviewed on: 15th February 2024

Great products with competitive rates

Great products with competitive rates Reviewed on: 15th February 2024

Longstanding customer

Friendly, helpful and efficient. Also have a local branch which is committed to stay open. Reviewed on: 15th January 2024

Good current account and easy to use

Good current account and easy to use but linked savings accounts are not that competitive apart from the regular saver. Reviewed on: 8th January 2024

Good advice

Whenever I’ve spoken with someone at the branch I always found them polite and helpful Reviewed on: 11th October 2023

UNFAIR Fairer Share

I didn't qualify for the fairer share payment, despite having put over £600,000 through my FlexDirect account (which is always in credit) in the last ten years and also having a Nationwide credit card account. I wrote (yes, a real letter) to Nationwide to complain and got a standard response which pretended that I had asked for clarification of whether I qualified or not. It said I was unqualified because I did not have a £100 (i.e. <0.02% of what I had put through my account) in a savings account in March 2023. The response did NOT acknowledge that my letter was a COMPLAINT and did NOT respond to my request that I should receive the payment. A VERY POOR RESPONSE TO A COMPLAINT ABOUT VERY POOR TREATMENT. Reviewed on: 1st July 2023

Poor experience and treatment

When did Nationwide stop caring about its customers? Their response to those unhappy with the Fairer Share Payment has been astonishing. They have persistently ignored and disregarded people who were unhappy about the way it was distributed and treated complaints as feedback so they did not have to respond. They have not shown a shred of contrition and actively encouraged me to take the complaint to the Financial Ombudsman. It was made blatantly obvious to me that my business was not wanted anymore so I switched my account to Metro Bank. The only time Nationwide have said sorry was that they were sorry to lose me as a customer in a generic letter about switching my account. I have had numerous savings accounts, ISAs and even the credit card over the last 19 years in addition to a current account. I have no loyalty to them anymore. Reviewed on: 21st June 2023

Could do better

I have been a loyal customer for many years and will keep my account but also have other more competitive accounts. Nationwide have been making unnecessary changes in my opinion and wasting members’ money on marketing prizedraws etc. It would be fairer to divide profits amongst members or raise interest on savings. Recent payments of £100 excluded some members. The closing of online messaging that’s not chat was a mistake. Sometimes people prefer to send a message and wait for a reply rather than hanging about in a chat. Reviewed on: 20th June 2023

Ridiculous experience with "fairer share" payment

Copy and paste reply to complaints compounds their general poor service anyway. With only c.20% of people qualify despite us being valid members - so not possibly fair - will avoid them from now on. Reviewed on: 17th June 2023

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