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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.95 (309 reviews)

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3.94

Based on 309 reviews, last reviewed 13th Mar 2025

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

The best bank on my experience so far So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (309)

Review of the Nationwide, FlexPlus:

Nationwide current account

Nationwide have a good selection of current accounts, online app works well. Reviewed on: 15th February 2024

6 1/h hours waiting for repatriation!

I broke down in france in June 2022 after a loom fire on my motorcycle. Waited 6 1/2 hours after the first recovery failed to find me in the services! Ho hard can it be! The bike was taken to a local garage where I assumed it wilould be fixed, the driver spoke no English and I received no calls from my breakdown company giving me any updates to the repair. After numerous calls I was told that I need to go through my insurance company, I stayed in hotel for 2 nights waiting to see if my bike would be repaired but the garage never even touched it! I received no help or onward travel and I am still chasing them for the hotel expenses! On this occasion I felt very let down by a incompetent service with no support. No I would not recommend. Reviewed on: 27th November 2022

Mobile insurance

Send in the phone with reported issues not only they didn't fix it and sent it back (had to pay the excess) the second time they damaged the screen Reviewed on: 2nd November 2022

Travel insurance not worth the paper it's printed on

We bought this via Flexplus (£13pm). It says theft is covered. Our bags were stolen from the car boot while we stopped for lunch in Milan on our way to the airport. The whole claim (first ever in my whole life) was rejected as apparently, the responsible thing was either to find a safe box to put the luggage in during those 2 hours, OR to carry everything on me instead of leaving it in the 'LOCKED CAR BOOT, OUT OF SIGHT'!. I thought this is what happens to you if you buy cheap insurance from a cheap company. Nationwide is obviously just that. I'm going to court! Reviewed on: 21st October 2022

Excellent Travel Insurance

I recently fell on holiday breaking both a foot and hand. The initial call handler was new and didn’t give very good advice but did say to call back when at the hospital. From that call onwards the service was exemplary. They booked additional seats for me on the way home on the plane and special assistance. I called five days later when home about expenses incurred and I received an email the following day to say these would be in my bank account within 5 working days. Reviewed on: 16th October 2022

Don't west time and money

Don't west time and money this insurance is very bad service Reviewed on: 23rd September 2022

Excellent inexpensive Insurance

The Flexplus account provides inexpensive Worldwide Travel insurance, plus you also get Smart phone cover and AA Breakdown cover , for the same price. Reviewed on: 13th September 2022

Telephone efficiency

After 26 minutes gave up. Fed up listening to “lots of thanks for your patience /doing our best to connect you etc etc”. Either there are lots of dissatisfied customers or there are not enough people to answer the phones.Terrible service which is a real let-down. Reviewed on: 23rd August 2022

Will not pay out

Made a claim for travel insurance due to a broken arm abroad. Despite sending all the documents correctly and chasing, they said it takes time. After waiting more months they said the claim is closed due to inaction! Then they reopened the claim after i called and said it will be dealt with. 7 months later and no payout. Each time can be over 45 mins wait on the phone. Avoid at all costs. Reviewed on: 22nd August 2022

Good perks

Good perks with the account, particularly with the breakdown cover Reviewed on: 13th August 2022

DO NOT TRUST THEIR INSURERS

AVOID - 0 STAR - DESPICABLE The WORST travel insurance provider we have EVER experienced. Very let down by them weasel img out of anything they can. The mobile phone insurance component is a real unprofessional cowboy outfit, who have you sending items back and forth through THEIR incompetence. Not used the breakdown component, so can’t comment on that. Reviewed on: 7th August 2022

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