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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 4.01 (359 reviews)

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4.01

Based on 359 reviews, last reviewed 12th May 2026

90% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

66%

10%

20%

Latest highest rating:

5

A great product with quality service. A great product with quality service. Automatic rewards with the Fairer Share scheme is great. App is easy to use but sometimes lacks certain features... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Beware, Flexplus travel insurance is worthless NW Flexplus travel insurance underwritten by Aviva is not worth having. We claimed once with Nationwide's previous underwriter and it was very easy. H... Read more Reviewed on: 12th May 2026

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexPlus reviews (359)

Hospital stay necessary during trip

After nine days away, I became ill suddenly and unexpectedly with pneumonia. So unwell with breathing problems I thought I would die. The Vithas hospital staff on the Costa del Sol were brilliant. I was in hospital for 18 days and the Nationwide Insurance team gave me so much help, I cannot fault them. They kept me informed about my treatment via their UK doctors by email and offered to contact family. Told me not to worry about missing a flight they would arrange my journey back to UK. After I was discharged from hospital Nationwide put me in a hotel arranged a flight and transport to the airport. My grateful thanks to all the team. xx Reviewed on: 16th May 2023

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Nationwide travel

Took out travel insurance flex plus paid extra £65 being over 70 years of age P&O policy is to place luggage prior to disembarking out side cabin door .my baggage went missing and was told by nationwide I should not have put my luggage out prior to disembarking P&O policy is. To have luggage outside your cabin by 6 pm prior to disembarking and refuse payout. Reviewed on: 4th May 2023

Love love love

Great product. Great value for money. Great customer service if I ever need with prompts response. Good high street presence. Good online capability. Great app. Reviewed on: 11th April 2023

Same benefits for half the price

Was previously with Lloyds, with a value account with breakdown etc and they wanted 28 pound for the privilege, looked online and switched to nationwide , they did all the work for me and I'm getting all the same benefits for 28 pound!! Reviewed on: 11th April 2023

Useful insurance products - if needed

Account and app works smoothly. £13 a month pays for breakdown (Europe) and family travel insurance. Have claimed (smoothly) on the breakdown service at home & abroad. Very useful. Reviewed on: 11th April 2023

Great bundle card

Great card to have with added extras such as holiday insurance, breakdown cover and phone insurance Reviewed on: 11th April 2023

Personal account

Been with Nationwide for over 20 years, an excellent banking partner Reviewed on: 8th April 2023

Love the service I receive

Super happy with nationwide there banking app is fantastic. My full household bank and save with nationwide. Reviewed on: 6th April 2023

Always helpful

When I called NW after realising I had fallen for a scam, they stayed on the phone with me until they could 100% assure me that my account was secured. It was out of usual hours but the staff stayed on the line with me for more than an hour until they were sure that I was ok. Reviewed on: 6th April 2023

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