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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 4.01 (359 reviews)

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4.01

Based on 359 reviews, last reviewed 12th May 2026

90% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

66%

10%

20%

Latest highest rating:

5

A great product with quality service. A great product with quality service. Automatic rewards with the Fairer Share scheme is great. App is easy to use but sometimes lacks certain features... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Beware, Flexplus travel insurance is worthless NW Flexplus travel insurance underwritten by Aviva is not worth having. We claimed once with Nationwide's previous underwriter and it was very easy. H... Read more Reviewed on: 12th May 2026

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexPlus reviews (359)

Poor

Have flex plus travel insurance. Flights got delayed and missed our international flights. There was 8 of us going, and all other banks insurance (4 different companies) paid out except nationwide. Theres a lot of smallprint they hide behind and customer service is poor Reviewed on: 7th November 2023

Brilliant

Great service, great value package and easy to set up Reviewed on: 23rd August 2023

Flexability

Having the ability to upgrade ans downgrade from a flex plus at will is such a useful tool, started driving brilliant ill upgrade. going on holiday next month I'll upgrade, don't need it when I get back no worried ilk down grade again. Oh no, I smash my phone, no worries I have a flex plus still I'll claim on the insurance... pesky internationally transaction fees... no worries I'm not being charged with my flex plus... such a useful and flexible price of equipment to switch in and out of as needed! Reviewed on: 28th July 2023

Useless.waste of money and time.they scam people

I insured my phone with flex plus and I lost it.at the begging they didn’t want to believe I lost my phone at the end they accept it but they sent me an empty package and I couldn’t prove that I didn’t receive the phone.DO NOT OPEN FLEX PLUS ACCOUNT. Reviewed on: 25th July 2023

Very Little Insurance Cover

Our Holiday was cancelled due to the Travel Agent going into liquidation. The Nationwide Flexplus unbelievably wouldn’t cover us for this, so pretty useless insurance really. Reviewed on: 19th June 2023

Useless, a waste of time!

Today, Thursday - and having spent an interminable amount of time waiting on the phone until their phone options listed all kinds of everything (Surprised? Hahaha!)! the recording then happily told me UK Insurance have now decided to CLOSE their phonelines on Tuesdays & Thursdays - AND then hung up on me! A total waste of my time, thanks for nothing! Reviewed on: 15th June 2023

Never claimed, but customer service dodgy.

I've never needed to claim, so cannot comment on that aspect of their service, but dealing with their customer service regarding medical screening can be very difficult. The adviser I encountered was unclear, gave me inaccurat information, coughed into the phone while speaking to me and left me thinking I had no trust in this organisation to deliver a good service. I'll price up alternative cover. Reviewed on: 14th June 2023

Best current account for my needs, with the best building society!

FlexPlus as an account is excellent - I really feel it's good value for money, as the package it offers has saved me so much money on phones when they've broken, as well as helping with car breakdowns and travel issues! Over the last few decades I have been delighted with how the Building Society operates, including giving members a say at AGMs. The Fairer Share pay award is an excellent example of how they're looking out for their members. Reviewed on: 3rd June 2023

One of the few remaining mutuals

An excellent current account to have, easy to use from banking app and helpers on hand either on line or on the end of a phone. Plus, Nationwide is paying all its lasting customers £100 each! Reviewed on: 31st May 2023

Easy to access

Nationwide is a good bank account, with good rates Reviewed on: 30th May 2023

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