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NatWest Group - Cora: Digital Assistant reviews

4.53
Based on 6,037 reviews, last reviewed 17th Dec 2024
No new 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024
Carole R's avatar
Carole R

About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

Scheduled payment problem

1
Tried to set up a future dated payment in the app. Will not let me select a future date. Asked for help with Cora - issue not resolved - need to speak to a real person! Reviewed on: 21st February 2023

Great little helper

5
Great service, easy to use. Very happy. Reviewed on: 7th April 2023

Hello-world_'",.!?(*)%:;$£@$&123

4
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Great Natest Group platform

4
I enjoyed navigating through the systems for its easiness Reviewed on: 7th April 2023

Young bankers

5
A GREAT WAY TO WAKE YOUNGSTERS UP TO HANDLING THIER FINANCES. Reviewed on: 7th April 2023

Responsive

5
Innovative quick response quick problem solving best experience with cora Reviewed on: 6th April 2023

Very helpful,

5
Cora is useful to me, once cora knows what information i require, gets it sorted quickly for me and i know if cora cant understand what im trying to ask then i know i will be put through to a real person who will take over from reading past script. Then i do not have to repeat all over again Reviewed on: 6th April 2023

Fast way of communicating with the bank

5
I used Cora and I was happy with service. Reviewed on: 6th April 2023

Not very helpful

2
Unfortunately in my experience has not been able to help. I always ended up speaking with an agent. Reviewed on: 6th April 2023

Fantastic.

5
All queries solver easly and its easy way to ask anything that i do not understand in netwest app. Reviewed on: 6th April 2023

CRAP

1
I keep getting cut off when I try to find out why my online banking isn’t working Reviewed on: 6th April 2023
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