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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6038 reviews)

View other NatWest Group - Cora products

4.57

Based on 6,038 reviews, last reviewed 24th Feb 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora is Artificial Stupidity I need answers about repaying a Bounce Back Loan. Cora is useless. Reviewed on: 24th February 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6038)

Review of the NatWest Group - Cora, Digital Assistant:

I just couldn’t connect, a complete waste of time wh...

I just couldn’t connect, a complete waste of time when Nat West say it’s the fastest way to do things Reviewed on: 27th March 2024

Very easy app to work with

Sensible prompts, intuitive, very good app to avoid lengthy call waiting times. Reviewed on: 6th April 2023

Good

Very helpful for acrobot machine thibg Reviewed on: 6th April 2023

Better would be a person but Cora is for simple questions very good

Cora could not help me but she tried and in the end she had to connect me with an agent which not worked so I still haven't solved my problems Reviewed on: 5th April 2023

Extremely helpful for an ai based support system

Over the years, I’ve had experiences where I’ve had to get in contact with support and generally I have to get in touch with the automated support system which I know from experience doesn’t really help at all 8/10 times unless it’s to direct you to a specific branch. My experience with Cora was like no other! Helpful, friendly and most importantly straight to the point :) We need more ai’s like this Reviewed on: 5th April 2023

Excellent service

Very good helpful easy to understand Reviewed on: 5th April 2023

So difficult to contact

Asked for new card. Probably spent well over half an hour on the phone getting one sorted. PIN arrived, but two weeks later still no card. Waited on ‘chat’ for contact centre then gave up for today Reviewed on: 5th April 2023

Brilliantl

Cora is brilliant and friendly. Reviewed on: 5th April 2023

Transaction Assistance

Eased the process by offering advice at the right times Reviewed on: 5th April 2023

Cora is Great!

I utilize it regularly for my Banking needs and it never lets me down Reviewed on: 5th April 2023

Fantastic service

Recently switched to natwest. Unbelievably fantastic service. Couldn't be more happier. Reviewed on: 5th April 2023

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