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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Responsive

5
Innovative quick response quick problem solving best experience with cora Reviewed on: 6th April 2023
miansheryar khan's avatar
miansheryar khan

Very helpful,

5
Cora is useful to me, once cora knows what information i require, gets it sorted quickly for me and i know if cora cant understand what im trying to ask then i know i will be put through to a real person who will take over from reading past script. Then i do not have to repeat all over again Reviewed on: 6th April 2023
Judy Mary lanham's avatar
Judy Mary lanham

Fast way of communicating with the bank

5
I used Cora and I was happy with service. Reviewed on: 6th April 2023
Lucy Mangurenje's avatar
Lucy Mangurenje

Not very helpful

2
Unfortunately in my experience has not been able to help. I always ended up speaking with an agent. Reviewed on: 6th April 2023
Farzampedia Barg's avatar
Farzampedia Barg

Fantastic.

5
All queries solver easly and its easy way to ask anything that i do not understand in netwest app. Reviewed on: 6th April 2023
khatkar jatt's avatar
khatkar jatt

CRAP

1
I keep getting cut off when I try to find out why my online banking isn’t working Reviewed on: 6th April 2023
Mike Walsh's avatar
Mike Walsh

Supportive and resourceful

5
Intelligent, Supportive and resourceful Reviewed on: 6th April 2023
Heritage Accelerators Limited's avatar
Heritage Accelerators Limited

Rubbish

1
Service is frustrating, I entered the question more than once and re-phrased it but it just messaged me back something unrelated Reviewed on: 6th April 2023
Natalie 's avatar
Natalie

Great Banking account

5
RBS switched over my account with no stress or worries for me, Cora was very helpful with any questions I had. Reviewed on: 6th April 2023
Amy Coldicott's avatar
Amy Coldicott

Cora support

1
Not very helpful as no one will answer the phone when redirected to a person. Reviewed on: 6th April 2023
Parminder Sandhu's avatar
Parminder Sandhu

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