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NatWest Group - Cora: Digital Assistant reviews

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4.53
Based on 6,037 reviews, last reviewed 22nd Nov 2024
No new 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
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9%
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1%
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0%
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5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Stick to calling, far better. I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgag... Read more Reviewed on: 22nd November 2024
Jason P's avatar
Jason P
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NatWest Group - Cora Digital Assistant reviews (6037)

worst thing ever

1
why are we having to deal with automated garbage, whats wrong with people, the populations getting larger and your stopping people from speaking to people, computers dont work, people need people, companies need to realise the millions they invest in IT is a waste of time & BS Reviewed on: 5th April 2023
Martin's avatar
Martin

Pointless

1
Used several times, answers before I had finished typing my question. Never ever has the answer been in any way related to my query. Always end up having to join a never ending wait to speak to an agent. I wanted help with ID and it kept coming back with answers relating to card readers. Tried again and it came back with local ATM machines. Does not give you time to complete query question, jumps in (As you are still typing) the second it recognises a word. Cora is a complete waste of time and money. The worse AI customer service I've encountered. If I could give zero stars I would Reviewed on: 5th April 2023
Suzanne Steenson's avatar
Suzanne Steenson

Good experience

4
Is a good experience using this form but can be a bit more quick the app and not so difficult to be used Reviewed on: 5th April 2023
Bogdan Stefan Popirtan's avatar
Bogdan Stefan Popirtan

Cora

5
Very efficient means of getting assistance. Have been very pleased with Natwest services. Looking forward to more innovative products from them. Reviewed on: 5th April 2023
Hannah Ellis's avatar
Hannah Ellis

Crap site

1
Trying to use artificial intelligence to answer detailed queries will never work. I'm just glad it's not my personal or ongoing business accounty that I am trying to uopdate. Reviewed on: 5th April 2023
Alan Trinder's avatar
Alan Trinder

Very nice to chat off to start with

5
Very nice and sometimes helpful and good when i'm transfered to speak to an agent Reviewed on: 5th April 2023
Susan Patullo's avatar
Susan Patullo

cara

5
Helpful when no phone support available Reviewed on: 5th April 2023
Mike Brough's avatar
Mike Brough

Excellent client care

5
Easy to use extremely helpful and professional. Reviewed on: 4th April 2023
Serife Huseyin 's avatar
Serife Huseyin

Cora experience

5
It was so reassuring to. able to chat with Cora and know she can help. Reviewed on: 4th April 2023
Joanne Ivese's avatar
Joanne Ivese

Excellent customer service

5
Excellent communication and skills. I am very happy with the digital system and it understands what your needs are. Very satisfied. Reviewed on: 4th April 2023
Sajid Khan 's avatar
Sajid Khan

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