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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Worse than useless

1
Without exaggeration, it is almost impossible to speak to a human via this service. Cora generally cannot answer any query I have presented to it. It claims to be passing you over to a live agent but this doesn't happen and eventually refreshes and takes you back to square one. If you do manage to get through to a human they just palm you off by promising to pass your query on to their "dedicated team" and that you will be contacted... Predictably enough this never happens either. Even their complaints team never get back in touch and when you call them they just say "oh I'm very sorry" but don't actually do anything. NatWest customer service is altogether nonexistent and Cora is just another disappointing aspect of that. Not recommended. Also, Cora is a robot. Why does it make you wait a few seconds before replying to your multiple-choice answer? Reviewed on: 6th April 2023
James's avatar
James

Bank account

5
Hello. I have a bank account with Natwest. I never used him. I have lost all my passwords for the app and I would like to recover them, how can I do it Reviewed on: 6th April 2023
Tomasz SLOTWINSKI's avatar
Tomasz SLOTWINSKI

Very Realistic

4
Responds to questions and queries well, making it easier to get answers without having to call the customer line. Reviewed on: 6th April 2023
Shuaib's avatar
Shuaib

[email protected]

5
Very good this my best bank for me All people working in bank very good Reviewed on: 6th April 2023
Howaida's avatar
Howaida

Great user interface design

5
As a regular online banking user, i really appreciate the effort gone into the app and user experience design to ensure that tasks are intuitive and easy Reviewed on: 6th April 2023
Yucef Hassaine's avatar
Yucef Hassaine

Most useless app ever

1
Cannot replace people with a robot - Cora is useless and definitely doesn't deserve any awards! Reviewed on: 6th April 2023
Kincavel's avatar
Kincavel

Very easy app to work with

5
Sensible prompts, intuitive, very good app to avoid lengthy call waiting times. Reviewed on: 6th April 2023
Roderick Futrille's avatar
Roderick Futrille

Good

5
Very helpful for acrobot machine thibg Reviewed on: 6th April 2023
T T's avatar
T T

Better would be a person but Cora is for simple questions very good

5
Cora could not help me but she tried and in the end she had to connect me with an agent which not worked so I still haven't solved my problems Reviewed on: 5th April 2023
silvia dittrich's avatar
silvia dittrich

Extremely helpful for an ai based support system

5
Over the years, I’ve had experiences where I’ve had to get in contact with support and generally I have to get in touch with the automated support system which I know from experience doesn’t really help at all 8/10 times unless it’s to direct you to a specific branch. My experience with Cora was like no other! Helpful, friendly and most importantly straight to the point :) We need more ai’s like this Reviewed on: 5th April 2023
Ali's avatar
Ali

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