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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Fantastic.

5
All queries solver easly and its easy way to ask anything that i do not understand in netwest app. Reviewed on: 6th April 2023
khatkar jatt's avatar
khatkar jatt

CRAP

1
I keep getting cut off when I try to find out why my online banking isn’t working Reviewed on: 6th April 2023
Mike Walsh's avatar
Mike Walsh

Supportive and resourceful

5
Intelligent, Supportive and resourceful Reviewed on: 6th April 2023
Heritage Accelerators Limited's avatar
Heritage Accelerators Limited

Rubbish

1
Service is frustrating, I entered the question more than once and re-phrased it but it just messaged me back something unrelated Reviewed on: 6th April 2023
Natalie 's avatar
Natalie

Great Banking account

5
RBS switched over my account with no stress or worries for me, Cora was very helpful with any questions I had. Reviewed on: 6th April 2023
Amy Coldicott's avatar
Amy Coldicott

Cora support

1
Not very helpful as no one will answer the phone when redirected to a person. Reviewed on: 6th April 2023
Parminder Sandhu's avatar
Parminder Sandhu

Worse than useless

1
Without exaggeration, it is almost impossible to speak to a human via this service. Cora generally cannot answer any query I have presented to it. It claims to be passing you over to a live agent but this doesn't happen and eventually refreshes and takes you back to square one. If you do manage to get through to a human they just palm you off by promising to pass your query on to their "dedicated team" and that you will be contacted... Predictably enough this never happens either. Even their complaints team never get back in touch and when you call them they just say "oh I'm very sorry" but don't actually do anything. NatWest customer service is altogether nonexistent and Cora is just another disappointing aspect of that. Not recommended. Also, Cora is a robot. Why does it make you wait a few seconds before replying to your multiple-choice answer? Reviewed on: 6th April 2023
James's avatar
James

Bank account

5
Hello. I have a bank account with Natwest. I never used him. I have lost all my passwords for the app and I would like to recover them, how can I do it Reviewed on: 6th April 2023
Tomasz SLOTWINSKI's avatar
Tomasz SLOTWINSKI

Very Realistic

4
Responds to questions and queries well, making it easier to get answers without having to call the customer line. Reviewed on: 6th April 2023
Shuaib's avatar
Shuaib

[email protected]

5
Very good this my best bank for me All people working in bank very good Reviewed on: 6th April 2023
Howaida's avatar
Howaida

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