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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.68 (6057 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,057 reviews, last reviewed 23rd Jan 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

As other reviews you go around & around in a loop an... As other reviews you go around & around in a loop and then get 3 hours before a human intervention Reviewed on: 23rd January 2026

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Review NatWest Group - Cora: Digital Assistant now

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NatWest Group - Cora Digital Assistant reviews (6057)

Most useless app ever

Cannot replace people with a robot - Cora is useless and definitely doesn't deserve any awards! Reviewed on: 6th April 2023

Very easy app to work with

Sensible prompts, intuitive, very good app to avoid lengthy call waiting times. Reviewed on: 6th April 2023

Good

Very helpful for acrobot machine thibg Reviewed on: 6th April 2023

Better would be a person but Cora is for simple questions very good

Cora could not help me but she tried and in the end she had to connect me with an agent which not worked so I still haven't solved my problems Reviewed on: 5th April 2023

Extremely helpful for an ai based support system

Over the years, I’ve had experiences where I’ve had to get in contact with support and generally I have to get in touch with the automated support system which I know from experience doesn’t really help at all 8/10 times unless it’s to direct you to a specific branch. My experience with Cora was like no other! Helpful, friendly and most importantly straight to the point :) We need more ai’s like this Reviewed on: 5th April 2023

Excellent service

Very good helpful easy to understand Reviewed on: 5th April 2023

So difficult to contact

Asked for new card. Probably spent well over half an hour on the phone getting one sorted. PIN arrived, but two weeks later still no card. Waited on ‘chat’ for contact centre then gave up for today Reviewed on: 5th April 2023

Brilliantl

Cora is brilliant and friendly. Reviewed on: 5th April 2023

Transaction Assistance

Eased the process by offering advice at the right times Reviewed on: 5th April 2023

Cora is Great!

I utilize it regularly for my Banking needs and it never lets me down Reviewed on: 5th April 2023

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NatWest Group - Cora: Digital Assistant reviews

100% increase in 5 star reviews

25% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review NatWest Group - Cora: Digital Assistant now

NatWest Group - Cora Digital Assistant reviews (6057)

Most useless app ever

Very easy app to work with

Good

Better would be a person but Cora is for simple questions very good

Extremely helpful for an ai based support system

Excellent service

So difficult to contact

Brilliantl

Transaction Assistance

Cora is Great!

Review NatWest Group - Cora: Digital Assistant now

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