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NatWest Group - Cora: Digital Assistant reviews

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4.53
Based on 6,037 reviews, last reviewed 22nd Nov 2024
No new 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
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1%
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0%
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5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Stick to calling, far better. I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgag... Read more Reviewed on: 22nd November 2024
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Jason P
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NatWest Group - Cora Digital Assistant reviews (6037)

Closing account

4
Still hold current account but had to close savings accounts which was simple to do.User friendly app , good customer service if need to contact branch Reviewed on: 4th April 2023
Marie Taylor 's avatar
Marie Taylor

Cora is the best

5
Cora is the best and has helped me 101 times Reviewed on: 4th April 2023
Pete L's avatar
Pete L

response timely and correctly

4
I can get response correctly, but sometimes it takes times. I hope it will improve on the response time Reviewed on: 4th April 2023
rui's avatar
rui

Very slow and impossible to tolerate

1
Trying to open an account online for the last two weeks made loads of loads and branch visits and still nothing! I called a number that the branch gave my to call in 5 days which was the most stressful of them yet the employee said I can’t help you because i need to see your pervious application which she couldn’t and i asked for a new application which she refused!! What a JOKE!! Reviewed on: 4th April 2023
Naser Alansari's avatar
Naser Alansari

Super handy assistnat

5
I lost hope with organisations spinning up virtual assistants who have little/no capabilities. Cora is a fresh face to the game, actually provides help and the right information. These standards should be set for all organisation with this similar functionality. Reviewed on: 4th April 2023
Mike S's avatar
Mike S

Best online chat service

5
Quick and simple to use, doesn’t lag Reviewed on: 4th April 2023
Nia A's avatar
Nia A

George Henry Daley

5
I am an ex Infantry.man served.six years . 1964_1970 my number is23911049 could you possible help me via aloan or a credit card I am a property owner thank you I'm Reviewed on: 4th April 2023
George Daley's avatar
George Daley

Hi

4
please send me the bank statements for the period 05/04/2022-06/04/2023 by e-mail, thank you [email protected] Reviewed on: 4th April 2023
Samuel Bercea's avatar
Samuel Bercea

Happy with CORA

4
She does a good job and is understandable Reviewed on: 4th April 2023
PaulFord's avatar
PaulFord

Disgusting

1
I’ve been made redundant & out of a job for a while. I have had to rely on my overdraft and natwest charge £56. It is absolutely disgusting that I’m struggling, trying to clear my overdraft & they charge ridiculous fees. Reviewed on: 4th April 2023
Jassim Al-Khalifa's avatar
Jassim Al-Khalifa

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