Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6067)

Great user interface design

5
As a regular online banking user, i really appreciate the effort gone into the app and user experience design to ensure that tasks are intuitive and easy Reviewed on: 6th April 2023
Yucef Hassaine's avatar
Yucef Hassaine

Most useless app ever

1
Cannot replace people with a robot - Cora is useless and definitely doesn't deserve any awards! Reviewed on: 6th April 2023
Kincavel's avatar
Kincavel

Very easy app to work with

5
Sensible prompts, intuitive, very good app to avoid lengthy call waiting times. Reviewed on: 6th April 2023
Roderick Futrille's avatar
Roderick Futrille

Good

5
Very helpful for acrobot machine thibg Reviewed on: 6th April 2023
T T's avatar
T T

Better would be a person but Cora is for simple questions very good

5
Cora could not help me but she tried and in the end she had to connect me with an agent which not worked so I still haven't solved my problems Reviewed on: 5th April 2023
silvia dittrich's avatar
silvia dittrich

Extremely helpful for an ai based support system

5
Over the years, I’ve had experiences where I’ve had to get in contact with support and generally I have to get in touch with the automated support system which I know from experience doesn’t really help at all 8/10 times unless it’s to direct you to a specific branch. My experience with Cora was like no other! Helpful, friendly and most importantly straight to the point :) We need more ai’s like this Reviewed on: 5th April 2023
Ali's avatar
Ali

Excellent service

5
Very good helpful easy to understand Reviewed on: 5th April 2023
daniel elsam's avatar
daniel elsam

So difficult to contact

2
Asked for new card. Probably spent well over half an hour on the phone getting one sorted. PIN arrived, but two weeks later still no card. Waited on ‘chat’ for contact centre then gave up for today Reviewed on: 5th April 2023
Tony Ashton's avatar
Tony Ashton

Brilliantl

5
Cora is brilliant and friendly. Reviewed on: 5th April 2023
Karen Tam's avatar
Karen Tam

Transaction Assistance

5
Eased the process by offering advice at the right times Reviewed on: 5th April 2023
David Speed 's avatar
David Speed

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill