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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Excellent service

5
Very good helpful easy to understand Reviewed on: 5th April 2023
daniel elsam's avatar
daniel elsam

So difficult to contact

2
Asked for new card. Probably spent well over half an hour on the phone getting one sorted. PIN arrived, but two weeks later still no card. Waited on ‘chat’ for contact centre then gave up for today Reviewed on: 5th April 2023
Tony Ashton's avatar
Tony Ashton

Brilliantl

5
Cora is brilliant and friendly. Reviewed on: 5th April 2023
Karen Tam's avatar
Karen Tam

Transaction Assistance

5
Eased the process by offering advice at the right times Reviewed on: 5th April 2023
David Speed 's avatar
David Speed

Cora is Great!

5
I utilize it regularly for my Banking needs and it never lets me down Reviewed on: 5th April 2023
James Mijnlieff's avatar
James Mijnlieff

Fantastic service

5
Recently switched to natwest. Unbelievably fantastic service. Couldn't be more happier. Reviewed on: 5th April 2023
Wayne 's avatar
Wayne

Friend compmany

5
I've never had a problem with these they are friendly and always help Reviewed on: 5th April 2023
Stacey 's avatar
Stacey

worst thing ever

1
why are we having to deal with automated garbage, whats wrong with people, the populations getting larger and your stopping people from speaking to people, computers dont work, people need people, companies need to realise the millions they invest in IT is a waste of time & BS Reviewed on: 5th April 2023
Martin's avatar
Martin

Pointless

1
Used several times, answers before I had finished typing my question. Never ever has the answer been in any way related to my query. Always end up having to join a never ending wait to speak to an agent. I wanted help with ID and it kept coming back with answers relating to card readers. Tried again and it came back with local ATM machines. Does not give you time to complete query question, jumps in (As you are still typing) the second it recognises a word. Cora is a complete waste of time and money. The worse AI customer service I've encountered. If I could give zero stars I would Reviewed on: 5th April 2023
Suzanne Steenson's avatar
Suzanne Steenson

Good experience

4
Is a good experience using this form but can be a bit more quick the app and not so difficult to be used Reviewed on: 5th April 2023
Bogdan Stefan Popirtan's avatar
Bogdan Stefan Popirtan

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