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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Better would be a person but Cora is for simple questions very good

5
Cora could not help me but she tried and in the end she had to connect me with an agent which not worked so I still haven't solved my problems Reviewed on: 5th April 2023
silvia dittrich's avatar
silvia dittrich

Extremely helpful for an ai based support system

5
Over the years, I’ve had experiences where I’ve had to get in contact with support and generally I have to get in touch with the automated support system which I know from experience doesn’t really help at all 8/10 times unless it’s to direct you to a specific branch. My experience with Cora was like no other! Helpful, friendly and most importantly straight to the point :) We need more ai’s like this Reviewed on: 5th April 2023
Ali's avatar
Ali

Excellent service

5
Very good helpful easy to understand Reviewed on: 5th April 2023
daniel elsam's avatar
daniel elsam

So difficult to contact

2
Asked for new card. Probably spent well over half an hour on the phone getting one sorted. PIN arrived, but two weeks later still no card. Waited on ‘chat’ for contact centre then gave up for today Reviewed on: 5th April 2023
Tony Ashton's avatar
Tony Ashton

Brilliantl

5
Cora is brilliant and friendly. Reviewed on: 5th April 2023
Karen Tam's avatar
Karen Tam

Transaction Assistance

5
Eased the process by offering advice at the right times Reviewed on: 5th April 2023
David Speed 's avatar
David Speed

Cora is Great!

5
I utilize it regularly for my Banking needs and it never lets me down Reviewed on: 5th April 2023
James Mijnlieff's avatar
James Mijnlieff

Fantastic service

5
Recently switched to natwest. Unbelievably fantastic service. Couldn't be more happier. Reviewed on: 5th April 2023
Wayne 's avatar
Wayne

Friend compmany

5
I've never had a problem with these they are friendly and always help Reviewed on: 5th April 2023
Stacey 's avatar
Stacey

worst thing ever

1
why are we having to deal with automated garbage, whats wrong with people, the populations getting larger and your stopping people from speaking to people, computers dont work, people need people, companies need to realise the millions they invest in IT is a waste of time & BS Reviewed on: 5th April 2023
Martin's avatar
Martin

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