NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.68 (6057 reviews)

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4.59

Based on 6,057 reviews, last reviewed 23rd Jan 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

As other reviews you go around & around in a loop an... As other reviews you go around & around in a loop and then get 3 hours before a human intervention Reviewed on: 23rd January 2026

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NatWest Group - Cora Digital Assistant reviews (6057)

Fantastic service

Recently switched to natwest. Unbelievably fantastic service. Couldn't be more happier. Reviewed on: 5th April 2023

Friend compmany

I've never had a problem with these they are friendly and always help Reviewed on: 5th April 2023

worst thing ever

why are we having to deal with automated garbage, whats wrong with people, the populations getting larger and your stopping people from speaking to people, computers dont work, people need people, companies need to realise the millions they invest in IT is a waste of time & BS Reviewed on: 5th April 2023

Pointless

Used several times, answers before I had finished typing my question. Never ever has the answer been in any way related to my query. Always end up having to join a never ending wait to speak to an agent. I wanted help with ID and it kept coming back with answers relating to card readers. Tried again and it came back with local ATM machines. Does not give you time to complete query question, jumps in (As you are still typing) the second it recognises a word. Cora is a complete waste of time and money. The worse AI customer service I've encountered. If I could give zero stars I would Reviewed on: 5th April 2023

Good experience

Is a good experience using this form but can be a bit more quick the app and not so difficult to be used Reviewed on: 5th April 2023

Cora

Very efficient means of getting assistance. Have been very pleased with Natwest services. Looking forward to more innovative products from them. Reviewed on: 5th April 2023

Crap site

Trying to use artificial intelligence to answer detailed queries will never work. I'm just glad it's not my personal or ongoing business accounty that I am trying to uopdate. Reviewed on: 5th April 2023