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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Pointless

1
Used several times, answers before I had finished typing my question. Never ever has the answer been in any way related to my query. Always end up having to join a never ending wait to speak to an agent. I wanted help with ID and it kept coming back with answers relating to card readers. Tried again and it came back with local ATM machines. Does not give you time to complete query question, jumps in (As you are still typing) the second it recognises a word. Cora is a complete waste of time and money. The worse AI customer service I've encountered. If I could give zero stars I would Reviewed on: 5th April 2023
Suzanne Steenson's avatar
Suzanne Steenson

Good experience

4
Is a good experience using this form but can be a bit more quick the app and not so difficult to be used Reviewed on: 5th April 2023
Bogdan Stefan Popirtan's avatar
Bogdan Stefan Popirtan

Cora

5
Very efficient means of getting assistance. Have been very pleased with Natwest services. Looking forward to more innovative products from them. Reviewed on: 5th April 2023
Hannah Ellis's avatar
Hannah Ellis

Crap site

1
Trying to use artificial intelligence to answer detailed queries will never work. I'm just glad it's not my personal or ongoing business accounty that I am trying to uopdate. Reviewed on: 5th April 2023
Alan Trinder's avatar
Alan Trinder

Very nice to chat off to start with

5
Very nice and sometimes helpful and good when i'm transfered to speak to an agent Reviewed on: 5th April 2023
Susan Patullo's avatar
Susan Patullo

cara

5
Helpful when no phone support available Reviewed on: 5th April 2023
Mike Brough's avatar
Mike Brough

Excellent client care

5
Easy to use extremely helpful and professional. Reviewed on: 4th April 2023
Serife Huseyin 's avatar
Serife Huseyin

Cora experience

5
It was so reassuring to. able to chat with Cora and know she can help. Reviewed on: 4th April 2023
Joanne Ivese's avatar
Joanne Ivese

Excellent customer service

5
Excellent communication and skills. I am very happy with the digital system and it understands what your needs are. Very satisfied. Reviewed on: 4th April 2023
Sajid Khan 's avatar
Sajid Khan

Closing account

4
Still hold current account but had to close savings accounts which was simple to do.User friendly app , good customer service if need to contact branch Reviewed on: 4th April 2023
Marie Taylor 's avatar
Marie Taylor

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