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Suzanne Steenson

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Review of the NatWest Group - Cora, Digital Assistant:

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Pointless

Used several times, answers before I had finished typing my question. Never ever has the answer been in any way related to my query. Always end up having to join a never ending wait to speak to an agent. I wanted help with ID and it kept coming back with answers relating to card readers. Tried again and it came back with local ATM machines. Does not give you time to complete query question, jumps in (As you are still typing) the second it recognises a word. Cora is a complete waste of time and money. The worse AI customer service I've encountered. If I could give zero stars I would Reviewed on: 5th April 2023

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