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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent client care

5
Easy to use extremely helpful and professional. Reviewed on: 4th April 2023
Serife Huseyin 's avatar
Serife Huseyin

Cora experience

5
It was so reassuring to. able to chat with Cora and know she can help. Reviewed on: 4th April 2023
Joanne Ivese's avatar
Joanne Ivese

Excellent customer service

5
Excellent communication and skills. I am very happy with the digital system and it understands what your needs are. Very satisfied. Reviewed on: 4th April 2023
Sajid Khan 's avatar
Sajid Khan

Closing account

4
Still hold current account but had to close savings accounts which was simple to do.User friendly app , good customer service if need to contact branch Reviewed on: 4th April 2023
Marie Taylor 's avatar
Marie Taylor

Cora is the best

5
Cora is the best and has helped me 101 times Reviewed on: 4th April 2023
Pete L's avatar
Pete L

response timely and correctly

4
I can get response correctly, but sometimes it takes times. I hope it will improve on the response time Reviewed on: 4th April 2023
rui's avatar
rui

Very slow and impossible to tolerate

1
Trying to open an account online for the last two weeks made loads of loads and branch visits and still nothing! I called a number that the branch gave my to call in 5 days which was the most stressful of them yet the employee said I can’t help you because i need to see your pervious application which she couldn’t and i asked for a new application which she refused!! What a JOKE!! Reviewed on: 4th April 2023
Naser Alansari's avatar
Naser Alansari

Super handy assistnat

5
I lost hope with organisations spinning up virtual assistants who have little/no capabilities. Cora is a fresh face to the game, actually provides help and the right information. These standards should be set for all organisation with this similar functionality. Reviewed on: 4th April 2023
Mike S's avatar
Mike S

Best online chat service

5
Quick and simple to use, doesn’t lag Reviewed on: 4th April 2023
Nia A's avatar
Nia A

George Henry Daley

5
I am an ex Infantry.man served.six years . 1964_1970 my number is23911049 could you possible help me via aloan or a credit card I am a property owner thank you I'm Reviewed on: 4th April 2023
George Daley's avatar
George Daley

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