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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Very slow and impossible to tolerate

1
Trying to open an account online for the last two weeks made loads of loads and branch visits and still nothing! I called a number that the branch gave my to call in 5 days which was the most stressful of them yet the employee said I can’t help you because i need to see your pervious application which she couldn’t and i asked for a new application which she refused!! What a JOKE!! Reviewed on: 4th April 2023
Naser Alansari's avatar
Naser Alansari

Super handy assistnat

5
I lost hope with organisations spinning up virtual assistants who have little/no capabilities. Cora is a fresh face to the game, actually provides help and the right information. These standards should be set for all organisation with this similar functionality. Reviewed on: 4th April 2023
Mike S's avatar
Mike S

Best online chat service

5
Quick and simple to use, doesn’t lag Reviewed on: 4th April 2023
Nia A's avatar
Nia A

George Henry Daley

5
I am an ex Infantry.man served.six years . 1964_1970 my number is23911049 could you possible help me via aloan or a credit card I am a property owner thank you I'm Reviewed on: 4th April 2023
George Daley's avatar
George Daley

Hi

4
please send me the bank statements for the period 05/04/2022-06/04/2023 by e-mail, thank you [email protected] Reviewed on: 4th April 2023
Samuel Bercea's avatar
Samuel Bercea

Happy with CORA

4
She does a good job and is understandable Reviewed on: 4th April 2023
PaulFord's avatar
PaulFord

Disgusting

1
I’ve been made redundant & out of a job for a while. I have had to rely on my overdraft and natwest charge £56. It is absolutely disgusting that I’m struggling, trying to clear my overdraft & they charge ridiculous fees. Reviewed on: 4th April 2023
Jassim Al-Khalifa's avatar
Jassim Al-Khalifa

Cora

5
Cora has been really helpful everytime I’ve used the online digital assistant Reviewed on: 3rd April 2023
Aliyyah Amjad's avatar
Aliyyah Amjad

You are so grateful that

5
Helensburgh train sit man was nice to me and a weird man was talking you look beautiful and you have pretty eyes and a man want me Reviewed on: 3rd April 2023
Kirsty Cashmore's avatar
Kirsty Cashmore

Useless

1
Not helpful, just hopeless and frustrating. I need to speak to a human being. Reviewed on: 3rd April 2023
kenneth Anyi's avatar
kenneth Anyi

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