NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6055 reviews)

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4.59

Based on 6,055 reviews, last reviewed 1st Jan 2026

No new 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

2

Ordering a new debit card from abroad I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora made it so difficult. I had 2 ... Read more Reviewed on: 1st January 2026

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NatWest Group - Cora Digital Assistant reviews (6055)

Cora

Cora has been really helpful everytime I’ve used the online digital assistant Reviewed on: 3rd April 2023

You are so grateful that

Helensburgh train sit man was nice to me and a weird man was talking you look beautiful and you have pretty eyes and a man want me Reviewed on: 3rd April 2023

Useless

Not helpful, just hopeless and frustrating. I need to speak to a human being. Reviewed on: 3rd April 2023

Excelent service

Quick answers And excelent service … Reviewed on: 3rd April 2023

No connection to your responsible staff. I had No answer

She said that somone will help me but nobody answered to me. What a waisting time! Reviewed on: 3rd April 2023

utter rubbish

the worst chat bot ever created. If this won an award it must be the award for wasting people's time Reviewed on: 3rd April 2023

Innovative and speedy

Cora saves time and the need to call the bank if I have an issue. Reviewed on: 3rd April 2023

good bot

good bot, interactive and easy to use. Reviewed on: 3rd April 2023

Always works

I always find Cora works and finds answers to all my questions Reviewed on: 3rd April 2023

Forget it

Unless you want a chat with a limited vocabulary forget it. If you need to do something urgent Cora is just a time wasting obstacle Reviewed on: 3rd April 2023