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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

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4.53

Based on 6,037 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Stick to calling, far better. I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgag... Read more Reviewed on: 22nd November 2024

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NatWest Group - Cora Digital Assistant reviews (6037)

Great they have one!

Great to know well be helped along this Journey! Reviewed on: 2nd April 2023

wanted to open a new account

The Penzance branch said "we need to open a new account on line" and would not help in the branch. Being 76 years old personal assistance is easier. We are renting out our previous house we lived in, out and need a sperate "Joint " account to help us control the finances It would have been easier if the bank could assist with advise but personal service seems to have gone out of the window. Reviewed on: 2nd April 2023

Simple and helpful.

TI is easy to use and it provides instant answers 24/7. Always redirects to good information or areas that can support. Well done NatWest! Reviewed on: 2nd April 2023

Helpful and easy to use

Always gets me where I need to go or the information I need. Easy to use and if I do need to speak to a colleague the process is quick and efficient Reviewed on: 2nd April 2023

Amazing banking!

I've been banking with Natwest for 10 years and have lived in the UK for 30 years. I would absolutely recommend Natwest bank to anyone else for its services and professionality. Reviewed on: 2nd April 2023

Going round in circles trying to log in

Started a switch but started to regret it now. I am just going round and round in circles. The bot drives me crazy. Finally got hold of a person earlier today but had to cut conversation short due to visitors and now I can’t find out how to restart the conversation. It all revolves around my customer ID which they seem to think they gave me at signup but I have never received it. Driving me mad. Reviewed on: 2nd April 2023

Help with a scam

As an elderly person (83) I seem now to be a target for scams and malicious scams on my account. It is a help to know that there is a support network in helping me. Thank you Reviewed on: 1st April 2023

Brilliant support

All my queries were answered and explained. Reviewed on: 1st April 2023

Useless

After not being able to speak to a real person at Nat West, I hung on in a queue for over 40minutes with Cora, who then told me that the department I wanted had gone home! Cora promised to pass on the information to the team, but I have not hear anything. Several times I asked Cora how they would get in touch with me and every time, no matter what I said, Cora repeated the exact same words which were meaningless! I should have been able to leave my contact details at the very least, and then Nat West could get back to me. Wooden spoon for Cora! Reviewed on: 1st April 2023

Very quick

The reply is very quick and the assistant understands immediately what you're asking, Cora was able to direct me to the best help and solve my issues in minutes! I would recommend highly Reviewed on: 1st April 2023