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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Excelent service

5
Quick answers And excelent service … Reviewed on: 3rd April 2023

No connection to your responsible staff. I had No answer

1
She said that somone will help me but nobody answered to me. What a waisting time! Reviewed on: 3rd April 2023

utter rubbish

1
the worst chat bot ever created. If this won an award it must be the award for wasting people's time Reviewed on: 3rd April 2023

Innovative and speedy

4
Cora saves time and the need to call the bank if I have an issue. Reviewed on: 3rd April 2023

good bot

5
good bot, interactive and easy to use. Reviewed on: 3rd April 2023

Always works

5
I always find Cora works and finds answers to all my questions Reviewed on: 3rd April 2023

Forget it

1
Unless you want a chat with a limited vocabulary forget it. If you need to do something urgent Cora is just a time wasting obstacle Reviewed on: 3rd April 2023

Cora often missing unavailable

2
Works well - but quite often Cora is absent (both on mb Ap and laptop). Reviewed on: 3rd April 2023

Poor service

1
20 people in queue at bank .all working people keeping bank in business and payingCEO millions Reviewed on: 3rd April 2023

Great staff

5
Customer service very helpful and understanding Reviewed on: 3rd April 2023

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