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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Hi

4
please send me the bank statements for the period 05/04/2022-06/04/2023 by e-mail, thank you [email protected] Reviewed on: 4th April 2023

Happy with CORA

4
She does a good job and is understandable Reviewed on: 4th April 2023

Disgusting

1
I’ve been made redundant & out of a job for a while. I have had to rely on my overdraft and natwest charge £56. It is absolutely disgusting that I’m struggling, trying to clear my overdraft & they charge ridiculous fees. Reviewed on: 4th April 2023

Cora

5
Cora has been really helpful everytime I’ve used the online digital assistant Reviewed on: 3rd April 2023

You are so grateful that

5
Helensburgh train sit man was nice to me and a weird man was talking you look beautiful and you have pretty eyes and a man want me Reviewed on: 3rd April 2023

Useless

1
Not helpful, just hopeless and frustrating. I need to speak to a human being. Reviewed on: 3rd April 2023

Excelent service

5
Quick answers And excelent service … Reviewed on: 3rd April 2023

No connection to your responsible staff. I had No answer

1
She said that somone will help me but nobody answered to me. What a waisting time! Reviewed on: 3rd April 2023

utter rubbish

1
the worst chat bot ever created. If this won an award it must be the award for wasting people's time Reviewed on: 3rd April 2023

Innovative and speedy

4
Cora saves time and the need to call the bank if I have an issue. Reviewed on: 3rd April 2023

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