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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

You are so grateful that

5
Helensburgh train sit man was nice to me and a weird man was talking you look beautiful and you have pretty eyes and a man want me Reviewed on: 3rd April 2023
Kirsty Cashmore's avatar
Kirsty Cashmore

Useless

1
Not helpful, just hopeless and frustrating. I need to speak to a human being. Reviewed on: 3rd April 2023
kenneth Anyi's avatar
kenneth Anyi

Excelent service

5
Quick answers And excelent service … Reviewed on: 3rd April 2023
Catalin Dan's avatar
Catalin Dan

No connection to your responsible staff. I had No answer

1
She said that somone will help me but nobody answered to me. What a waisting time! Reviewed on: 3rd April 2023
Kyung-Uk Kim's avatar
Kyung-Uk Kim

utter rubbish

1
the worst chat bot ever created. If this won an award it must be the award for wasting people's time Reviewed on: 3rd April 2023
Roger Day's avatar
Roger Day

Innovative and speedy

4
Cora saves time and the need to call the bank if I have an issue. Reviewed on: 3rd April 2023
Katherine Busz's avatar
Katherine Busz

good bot

5
good bot, interactive and easy to use. Reviewed on: 3rd April 2023
Yasmine hariz's avatar
Yasmine hariz

Always works

5
I always find Cora works and finds answers to all my questions Reviewed on: 3rd April 2023
JosieJ's avatar
JosieJ

Forget it

1
Unless you want a chat with a limited vocabulary forget it. If you need to do something urgent Cora is just a time wasting obstacle Reviewed on: 3rd April 2023
L W's avatar
L W

Cora often missing unavailable

2
Works well - but quite often Cora is absent (both on mb Ap and laptop). Reviewed on: 3rd April 2023
Chris Porter's avatar
Chris Porter

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