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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Review for Cara, thr digital assistant

4
Sometimes it's a long wait to be replied to then left without answer sought. Reviewed on: 3rd April 2023
Ian's avatar
Ian

Goood

5
Service is good helpful I’m a new customer and I find it easy to access and it’s available to use 24/7 which is what I need Reviewed on: 3rd April 2023
Wonder Woman's avatar
Wonder Woman

Easy as 1-2-3

5
Very helpful and super experienced in mortgage matter got great advice …oh and friendly too Reviewed on: 3rd April 2023
adrian nixon 's avatar
adrian nixon

Good

5
My experience was Good great excellent amazing Reviewed on: 3rd April 2023
Reehan Ali's avatar
Reehan Ali

No response no answers

1
As a brand new customer I was left for 20 minutes with no response. Hardly a good service. Reviewed on: 3rd April 2023
Dissatisfied newbie's avatar
Dissatisfied newbie

The worst system I ever used

1
Wastes my time by giving ebdless irrelevant option. A world run by robots like this is truly a nightmare Reviewed on: 3rd April 2023
rogercliveday's avatar
rogercliveday

very helpful all the time

5
Cora - to sim this up in a few word cora has been better helping then a proper human being, i’ve learned how to use the app a lot better Reviewed on: 3rd April 2023
Joshua van uden's avatar
Joshua van uden

Great they have one!

5
Great to know well be helped along this Journey! Reviewed on: 2nd April 2023
Sue Wardle's avatar
Sue Wardle

wanted to open a new account

1
The Penzance branch said "we need to open a new account on line" and would not help in the branch. Being 76 years old personal assistance is easier. We are renting out our previous house we lived in, out and need a sperate "Joint " account to help us control the finances It would have been easier if the bank could assist with advise but personal service seems to have gone out of the window. Reviewed on: 2nd April 2023
Robert and Elizabeth Evatt's avatar
Robert and Elizabeth Evatt

Simple and helpful.

5
TI is easy to use and it provides instant answers 24/7. Always redirects to good information or areas that can support. Well done NatWest! Reviewed on: 2nd April 2023
Boogie's avatar
Boogie

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