Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6063)

Poor service

1
20 people in queue at bank .all working people keeping bank in business and payingCEO millions Reviewed on: 3rd April 2023
Poor Service 's avatar
Poor Service

Great staff

5
Customer service very helpful and understanding Reviewed on: 3rd April 2023
Julie Peake's avatar
Julie Peake

Review for Cara, thr digital assistant

4
Sometimes it's a long wait to be replied to then left without answer sought. Reviewed on: 3rd April 2023
Ian's avatar
Ian

Goood

5
Service is good helpful I’m a new customer and I find it easy to access and it’s available to use 24/7 which is what I need Reviewed on: 3rd April 2023
Wonder Woman's avatar
Wonder Woman

Easy as 1-2-3

5
Very helpful and super experienced in mortgage matter got great advice …oh and friendly too Reviewed on: 3rd April 2023
adrian nixon 's avatar
adrian nixon

Good

5
My experience was Good great excellent amazing Reviewed on: 3rd April 2023
Reehan Ali's avatar
Reehan Ali

No response no answers

1
As a brand new customer I was left for 20 minutes with no response. Hardly a good service. Reviewed on: 3rd April 2023
Dissatisfied newbie's avatar
Dissatisfied newbie

The worst system I ever used

1
Wastes my time by giving ebdless irrelevant option. A world run by robots like this is truly a nightmare Reviewed on: 3rd April 2023
rogercliveday's avatar
rogercliveday

very helpful all the time

5
Cora - to sim this up in a few word cora has been better helping then a proper human being, i’ve learned how to use the app a lot better Reviewed on: 3rd April 2023
Joshua van uden's avatar
Joshua van uden

Great they have one!

5
Great to know well be helped along this Journey! Reviewed on: 2nd April 2023
Sue Wardle's avatar
Sue Wardle

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill