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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

good bot

5
good bot, interactive and easy to use. Reviewed on: 3rd April 2023

Always works

5
I always find Cora works and finds answers to all my questions Reviewed on: 3rd April 2023

Forget it

1
Unless you want a chat with a limited vocabulary forget it. If you need to do something urgent Cora is just a time wasting obstacle Reviewed on: 3rd April 2023

Cora often missing unavailable

2
Works well - but quite often Cora is absent (both on mb Ap and laptop). Reviewed on: 3rd April 2023

Poor service

1
20 people in queue at bank .all working people keeping bank in business and payingCEO millions Reviewed on: 3rd April 2023

Great staff

5
Customer service very helpful and understanding Reviewed on: 3rd April 2023

Review for Cara, thr digital assistant

4
Sometimes it's a long wait to be replied to then left without answer sought. Reviewed on: 3rd April 2023

Goood

5
Service is good helpful I’m a new customer and I find it easy to access and it’s available to use 24/7 which is what I need Reviewed on: 3rd April 2023

Easy as 1-2-3

5
Very helpful and super experienced in mortgage matter got great advice …oh and friendly too Reviewed on: 3rd April 2023

Good

5
My experience was Good great excellent amazing Reviewed on: 3rd April 2023

Review NatWest Group - Cora: Digital assistant now

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