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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

wanted to open a new account

1
The Penzance branch said "we need to open a new account on line" and would not help in the branch. Being 76 years old personal assistance is easier. We are renting out our previous house we lived in, out and need a sperate "Joint " account to help us control the finances It would have been easier if the bank could assist with advise but personal service seems to have gone out of the window. Reviewed on: 2nd April 2023
Robert and Elizabeth Evatt's avatar
Robert and Elizabeth Evatt

Simple and helpful.

5
TI is easy to use and it provides instant answers 24/7. Always redirects to good information or areas that can support. Well done NatWest! Reviewed on: 2nd April 2023
Boogie's avatar
Boogie

Helpful and easy to use

5
Always gets me where I need to go or the information I need. Easy to use and if I do need to speak to a colleague the process is quick and efficient Reviewed on: 2nd April 2023
mclover's avatar
mclover

Amazing banking!

5
I've been banking with Natwest for 10 years and have lived in the UK for 30 years. I would absolutely recommend Natwest bank to anyone else for its services and professionality. Reviewed on: 2nd April 2023
Roberta Incagnoli's avatar
Roberta Incagnoli

Going round in circles trying to log in

1
Started a switch but started to regret it now. I am just going round and round in circles. The bot drives me crazy. Finally got hold of a person earlier today but had to cut conversation short due to visitors and now I can’t find out how to restart the conversation. It all revolves around my customer ID which they seem to think they gave me at signup but I have never received it. Driving me mad. Reviewed on: 2nd April 2023
Richard Lower's avatar
Richard Lower

Help with a scam

5
As an elderly person (83) I seem now to be a target for scams and malicious scams on my account. It is a help to know that there is a support network in helping me. Thank you Reviewed on: 1st April 2023
Valerie Christopher's avatar
Valerie Christopher

Brilliant support

5
All my queries were answered and explained. Reviewed on: 1st April 2023
Daniela Avram's avatar
Daniela Avram

Useless

2
After not being able to speak to a real person at Nat West, I hung on in a queue for over 40minutes with Cora, who then told me that the department I wanted had gone home! Cora promised to pass on the information to the team, but I have not hear anything. Several times I asked Cora how they would get in touch with me and every time, no matter what I said, Cora repeated the exact same words which were meaningless! I should have been able to leave my contact details at the very least, and then Nat West could get back to me. Wooden spoon for Cora! Reviewed on: 1st April 2023
Fedup's avatar
Fedup

Very quick

4
The reply is very quick and the assistant understands immediately what you're asking, Cora was able to direct me to the best help and solve my issues in minutes! I would recommend highly Reviewed on: 1st April 2023
soph chap's avatar
soph chap

Very good

5
So helpful and responsive technology Reviewed on: 1st April 2023
Hasnain's avatar
Hasnain

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