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NatWest Group - Cora: Digital Assistant reviews

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4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
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Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

Brilliant support

5
All my queries were answered and explained. Reviewed on: 1st April 2023
Daniela Avram's avatar
Daniela Avram

Useless

2
After not being able to speak to a real person at Nat West, I hung on in a queue for over 40minutes with Cora, who then told me that the department I wanted had gone home! Cora promised to pass on the information to the team, but I have not hear anything. Several times I asked Cora how they would get in touch with me and every time, no matter what I said, Cora repeated the exact same words which were meaningless! I should have been able to leave my contact details at the very least, and then Nat West could get back to me. Wooden spoon for Cora! Reviewed on: 1st April 2023
Fedup's avatar
Fedup

Very quick

4
The reply is very quick and the assistant understands immediately what you're asking, Cora was able to direct me to the best help and solve my issues in minutes! I would recommend highly Reviewed on: 1st April 2023
soph chap's avatar
soph chap

Very good

5
So helpful and responsive technology Reviewed on: 1st April 2023
Hasnain's avatar
Hasnain

Fab Switch

5
Fabulous switch, effortless, and kept me informed every step of the way. You can ask Cora ANYTHING to do with your banking, and she’ll do her best to advise. If she’s flummoxed she passes you over to a member of staff. Reviewed on: 1st April 2023
wm's avatar
wm

Efficient response service

5
Cora has always been accessible and hhelpful for any banking query raised. It allows me to solve any issues I want addressed quickly and also allows me to speak with agents to do the more complicated tasks. Reviewed on: 1st April 2023
Reshil Kothari's avatar
Reshil Kothari

Really easy to use

5
Cora is great for when you have a quick query that needs answering in 5 minutes Reviewed on: 1st April 2023
Joe's avatar
Joe

Helpful always happy to help

4
Clear and precise help when needed. Reviewed on: 1st April 2023
Janice Magri-Boukerma's avatar
Janice Magri-Boukerma

Cora

5
whenever i have a question about my banking cora always has the answers. cora answers my queries quickly and effectively leaving me with no doubt about my initial concern. Reviewed on: 31st March 2023
Aaliyah Reid's avatar
Aaliyah Reid

Going abroad

4
Needed information on going abroad. Found out quick and easily accessible information with using Cora. No need to wait to speak with a member of the team. Reviewed on: 31st March 2023
Tanishq's avatar
Tanishq

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