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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

No response no answers

1
As a brand new customer I was left for 20 minutes with no response. Hardly a good service. Reviewed on: 3rd April 2023
Dissatisfied newbie's avatar
Dissatisfied newbie

The worst system I ever used

1
Wastes my time by giving ebdless irrelevant option. A world run by robots like this is truly a nightmare Reviewed on: 3rd April 2023
rogercliveday's avatar
rogercliveday

very helpful all the time

5
Cora - to sim this up in a few word cora has been better helping then a proper human being, i’ve learned how to use the app a lot better Reviewed on: 3rd April 2023
Joshua van uden's avatar
Joshua van uden

Great they have one!

5
Great to know well be helped along this Journey! Reviewed on: 2nd April 2023
Sue Wardle's avatar
Sue Wardle

wanted to open a new account

1
The Penzance branch said "we need to open a new account on line" and would not help in the branch. Being 76 years old personal assistance is easier. We are renting out our previous house we lived in, out and need a sperate "Joint " account to help us control the finances It would have been easier if the bank could assist with advise but personal service seems to have gone out of the window. Reviewed on: 2nd April 2023
Robert and Elizabeth Evatt's avatar
Robert and Elizabeth Evatt

Simple and helpful.

5
TI is easy to use and it provides instant answers 24/7. Always redirects to good information or areas that can support. Well done NatWest! Reviewed on: 2nd April 2023
Boogie's avatar
Boogie

Helpful and easy to use

5
Always gets me where I need to go or the information I need. Easy to use and if I do need to speak to a colleague the process is quick and efficient Reviewed on: 2nd April 2023
mclover's avatar
mclover

Amazing banking!

5
I've been banking with Natwest for 10 years and have lived in the UK for 30 years. I would absolutely recommend Natwest bank to anyone else for its services and professionality. Reviewed on: 2nd April 2023
Roberta Incagnoli's avatar
Roberta Incagnoli

Going round in circles trying to log in

1
Started a switch but started to regret it now. I am just going round and round in circles. The bot drives me crazy. Finally got hold of a person earlier today but had to cut conversation short due to visitors and now I can’t find out how to restart the conversation. It all revolves around my customer ID which they seem to think they gave me at signup but I have never received it. Driving me mad. Reviewed on: 2nd April 2023
Richard Lower's avatar
Richard Lower

Help with a scam

5
As an elderly person (83) I seem now to be a target for scams and malicious scams on my account. It is a help to know that there is a support network in helping me. Thank you Reviewed on: 1st April 2023
Valerie Christopher's avatar
Valerie Christopher

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