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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

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4.54

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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NatWest Group - Cora Digital Assistant reviews (6037)

Life changing

No longer do I need to spend hours trying to get through to an operator CORA solves all my issues within minutes ! Reviewed on: 31st March 2023

Helpful

Great gast response really helpful. Always manage to get in to my banking when am locked out. Grateful for the computer help Reviewed on: 30th March 2023

Very responsive and helpful

Cora is very fast and easy to understand the agents Reviewed on: 30th March 2023

Cora is fantastic.

Efficient and accurate and goes further than most AI response systems. Reviewed on: 30th March 2023

Very good service

I received a Wonderful service and very fast service on looking and sorting or solving the problem. Reviewed on: 30th March 2023

Great idea

Great to be able to ask questions and get a response in no time at all. 10/10 Reviewed on: 30th March 2023

Very helpful

Helpful and sorted quite quickly Reviewed on: 30th March 2023

Terrible Customer Service

Your online chat portal is terrible. I have spent hours trying to be put through to an agent as I cannot complete registration for a new account and I keep being put in a queue until my session times out. I would provide a negative score if available Reviewed on: 30th March 2023