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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
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Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

Cora is totally useless

1
It has never answered a single question of mine and it wastes a lot of time before putting me through to a human. That also takes many hours. Terrible customer service. Worst chatbot I’ve ever used. Thank you for inviting me to review it NatWest Reviewed on: 31st March 2023
Katestone's avatar
Katestone

Fasting and good rate for %

5
Just good and active company fro all bank when I can comper Reviewed on: 31st March 2023
Dero's avatar
Dero

Great !cora

5
Cora was helping a lot to the loyal customers overall 24/7 . Reviewed on: 31st March 2023
Hussain Rao 's avatar
Hussain Rao

Absolutely Useless.

1
Pathetic chat service, never connect to people and just times out. Reviewed on: 31st March 2023
Dino Terrier's avatar
Dino Terrier

Confusing to use

1
Difficult trying to switch a joint account Reviewed on: 31st March 2023
BJ Campbell's avatar
BJ Campbell

Awful experience

1
Takes ages and never comes up with right choices, when I got through to someone real they were just as useless Reviewed on: 31st March 2023
Connor Gipp's avatar
Connor Gipp

Fast response

5
Able to provide hints for my questions Reviewed on: 31st March 2023
Thomas Lam's avatar
Thomas Lam

A waste of time for me, pathetic!!!

1
I m on holiday in USA and have been locked out of my account for about a month. CORA or anyone else in RBS have been pathetic. I will be closing my account once I get back to Scotland. The main problem is that I keep being told they are sending me an activation code to my UK address BUT I have told them at least 10 times I am CALIFORNIA USA. I cannot get ANYONE IN RBS to respond to me. despite the fact I have had a heart attack in the last few weeks and need £1300 every month now for medication. This is unbelieveable, BUT TRUE!!! John Mc Dade Reviewed on: 31st March 2023
John McDade's avatar
John McDade

Fantastic service

5
Cora helps me to keep on top of my banking and allows for easy bank communication. Reviewed on: 31st March 2023
Callum Nolan's avatar
Callum Nolan

Faster and convenient

4
Cora is a really reliable way to check information and even change details on your account without having to wait a lifetime on a call queue Reviewed on: 31st March 2023
Lloydpj's avatar
Lloydpj

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