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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Fab Switch

5
Fabulous switch, effortless, and kept me informed every step of the way. You can ask Cora ANYTHING to do with your banking, and she’ll do her best to advise. If she’s flummoxed she passes you over to a member of staff. Reviewed on: 1st April 2023
wm's avatar
wm

Efficient response service

5
Cora has always been accessible and hhelpful for any banking query raised. It allows me to solve any issues I want addressed quickly and also allows me to speak with agents to do the more complicated tasks. Reviewed on: 1st April 2023
Reshil Kothari's avatar
Reshil Kothari

Really easy to use

5
Cora is great for when you have a quick query that needs answering in 5 minutes Reviewed on: 1st April 2023
Joe's avatar
Joe

Helpful always happy to help

4
Clear and precise help when needed. Reviewed on: 1st April 2023
Janice Magri-Boukerma's avatar
Janice Magri-Boukerma

Cora

5
whenever i have a question about my banking cora always has the answers. cora answers my queries quickly and effectively leaving me with no doubt about my initial concern. Reviewed on: 31st March 2023
Aaliyah Reid's avatar
Aaliyah Reid

Going abroad

4
Needed information on going abroad. Found out quick and easily accessible information with using Cora. No need to wait to speak with a member of the team. Reviewed on: 31st March 2023
Tanishq's avatar
Tanishq

Cora is totally useless

1
It has never answered a single question of mine and it wastes a lot of time before putting me through to a human. That also takes many hours. Terrible customer service. Worst chatbot I’ve ever used. Thank you for inviting me to review it NatWest Reviewed on: 31st March 2023
Katestone's avatar
Katestone

Fasting and good rate for %

5
Just good and active company fro all bank when I can comper Reviewed on: 31st March 2023
Dero's avatar
Dero

Great !cora

5
Cora was helping a lot to the loyal customers overall 24/7 . Reviewed on: 31st March 2023
Hussain Rao 's avatar
Hussain Rao

Absolutely Useless.

1
Pathetic chat service, never connect to people and just times out. Reviewed on: 31st March 2023
Dino Terrier's avatar
Dino Terrier

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