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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Confusing to use

1
Difficult trying to switch a joint account Reviewed on: 31st March 2023
BJ Campbell's avatar
BJ Campbell

Awful experience

1
Takes ages and never comes up with right choices, when I got through to someone real they were just as useless Reviewed on: 31st March 2023
Connor Gipp's avatar
Connor Gipp

Fast response

5
Able to provide hints for my questions Reviewed on: 31st March 2023
Thomas Lam's avatar
Thomas Lam

A waste of time for me, pathetic!!!

1
I m on holiday in USA and have been locked out of my account for about a month. CORA or anyone else in RBS have been pathetic. I will be closing my account once I get back to Scotland. The main problem is that I keep being told they are sending me an activation code to my UK address BUT I have told them at least 10 times I am CALIFORNIA USA. I cannot get ANYONE IN RBS to respond to me. despite the fact I have had a heart attack in the last few weeks and need £1300 every month now for medication. This is unbelieveable, BUT TRUE!!! John Mc Dade Reviewed on: 31st March 2023
John McDade's avatar
John McDade

Fantastic service

5
Cora helps me to keep on top of my banking and allows for easy bank communication. Reviewed on: 31st March 2023
Callum Nolan's avatar
Callum Nolan

Faster and convenient

4
Cora is a really reliable way to check information and even change details on your account without having to wait a lifetime on a call queue Reviewed on: 31st March 2023
Lloydpj's avatar
Lloydpj

Quick and efficient

5
Cora answered the enquiry quickly and efficiently. The option to print the chat for future reference was very useful. Reviewed on: 31st March 2023
William's avatar
William

Still rooms for improvement

3
Was a bit disappointed that NatWest Group - Cora was not able to answer a simple question like: "Request for payment holidays" -- which is something I assume should be quite common? Nothing put people off more than a chat bot couldn't answer a simple question. Reviewed on: 31st March 2023
Manny Truong's avatar
Manny Truong

Apauling

1
Useless freezes goes round in a loop Reviewed on: 31st March 2023
I. Gornan's avatar
I. Gornan

Excellent

5
Very helpful and efficient would highly recommend Reviewed on: 31st March 2023
Kerry Rogers's avatar
Kerry Rogers

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