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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
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1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
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Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

Quick and efficient

5
Cora answered the enquiry quickly and efficiently. The option to print the chat for future reference was very useful. Reviewed on: 31st March 2023
William's avatar
William

Still rooms for improvement

3
Was a bit disappointed that NatWest Group - Cora was not able to answer a simple question like: "Request for payment holidays" -- which is something I assume should be quite common? Nothing put people off more than a chat bot couldn't answer a simple question. Reviewed on: 31st March 2023
Manny Truong's avatar
Manny Truong

Apauling

1
Useless freezes goes round in a loop Reviewed on: 31st March 2023
I. Gornan's avatar
I. Gornan

Excellent

5
Very helpful and efficient would highly recommend Reviewed on: 31st March 2023
Kerry Rogers's avatar
Kerry Rogers

NADWEST

5
Dekuji nemám dotas zadní dekuji Reviewed on: 31st March 2023
Stano Makula's avatar
Stano Makula

Cora is completely useless

1
Natwest's site is plastered in things trying to get you to vote for Cora. Their chat assistant has crashed on me a dozen times this morning, and has replaced any sort of phone support when setting up a new account. Cora is not fit for purpose - unless that purpose is driving away custom and causing your bank to go out of business. Reviewed on: 31st March 2023
Ian Morris's avatar
Ian Morris

Cora - the next alexa

5
Cora was super helpful, thank you so much. It directed me to the help I needed! Reviewed on: 31st March 2023
Bex's avatar
Bex

Good idea, but no solutions

2
I understand that banks want to save money by reducing their customer service team. I have nothing against employing AI to do that. I had to use Cora a couple of times, and almost every time I had to speak to a human in the end, as the circular answers of Cora did not solve anything.. I can read the guides online, but if the guidance and FAQ do not answer my questions then I don't want to spend another half hour with Cora before I can finally speak to someone who can string all elements of my question together, not take one word and then poke pointlessly around that one word like Cora, wasting my time with circular questions which lead nowhere. Perhaps other people have less complicated questions, and the system will get better over time. Right now I am rather unimpressed. Reviewed on: 31st March 2023
User's avatar
User

Very easy to set up an account

5
If I can do it anyone can I’m not the best person with technology but this was easy Reviewed on: 31st March 2023
Louise Robinson's avatar
Louise Robinson

Fast and reliable

4
Excellent understanding of asked questions, quick answers and suggesting tips and offers. Great product, will definitely recommend to my family and my friends! Reviewed on: 31st March 2023
Andriy Leonidov's avatar
Andriy Leonidov

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