Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6063)

NADWEST

5
Dekuji nemám dotas zadní dekuji Reviewed on: 31st March 2023
Stano Makula's avatar
Stano Makula

Cora is completely useless

1
Natwest's site is plastered in things trying to get you to vote for Cora. Their chat assistant has crashed on me a dozen times this morning, and has replaced any sort of phone support when setting up a new account. Cora is not fit for purpose - unless that purpose is driving away custom and causing your bank to go out of business. Reviewed on: 31st March 2023
Ian Morris's avatar
Ian Morris

Cora - the next alexa

5
Cora was super helpful, thank you so much. It directed me to the help I needed! Reviewed on: 31st March 2023
Bex's avatar
Bex

Good idea, but no solutions

2
I understand that banks want to save money by reducing their customer service team. I have nothing against employing AI to do that. I had to use Cora a couple of times, and almost every time I had to speak to a human in the end, as the circular answers of Cora did not solve anything.. I can read the guides online, but if the guidance and FAQ do not answer my questions then I don't want to spend another half hour with Cora before I can finally speak to someone who can string all elements of my question together, not take one word and then poke pointlessly around that one word like Cora, wasting my time with circular questions which lead nowhere. Perhaps other people have less complicated questions, and the system will get better over time. Right now I am rather unimpressed. Reviewed on: 31st March 2023
User's avatar
User

Very easy to set up an account

5
If I can do it anyone can I’m not the best person with technology but this was easy Reviewed on: 31st March 2023
Louise Robinson's avatar
Louise Robinson

Fast and reliable

4
Excellent understanding of asked questions, quick answers and suggesting tips and offers. Great product, will definitely recommend to my family and my friends! Reviewed on: 31st March 2023
Andriy Leonidov's avatar
Andriy Leonidov

useless

1
spoke clearly and slowly about my problem. cora understood nothing. waste of time Reviewed on: 31st March 2023
Ian Jenner's avatar
Ian Jenner

TOP CLASS SERVICE

5
GREAT BOTH ONLINE AND LOCAL BRANCH WITH EASE OF FACILITIES AND TRANSACTIONS Reviewed on: 31st March 2023
Glyn Wilde's avatar
Glyn Wilde

Life changing

5
No longer do I need to spend hours trying to get through to an operator CORA solves all my issues within minutes ! Reviewed on: 31st March 2023
Chloe Douglas's avatar
Chloe Douglas

Helpful

3
Great gast response really helpful. Always manage to get in to my banking when am locked out. Grateful for the computer help Reviewed on: 30th March 2023
Stephen Graham's avatar
Stephen Graham

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill