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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Cora - the next alexa

5
Cora was super helpful, thank you so much. It directed me to the help I needed! Reviewed on: 31st March 2023
Bex's avatar
Bex

Good idea, but no solutions

2
I understand that banks want to save money by reducing their customer service team. I have nothing against employing AI to do that. I had to use Cora a couple of times, and almost every time I had to speak to a human in the end, as the circular answers of Cora did not solve anything.. I can read the guides online, but if the guidance and FAQ do not answer my questions then I don't want to spend another half hour with Cora before I can finally speak to someone who can string all elements of my question together, not take one word and then poke pointlessly around that one word like Cora, wasting my time with circular questions which lead nowhere. Perhaps other people have less complicated questions, and the system will get better over time. Right now I am rather unimpressed. Reviewed on: 31st March 2023
User's avatar
User

Very easy to set up an account

5
If I can do it anyone can I’m not the best person with technology but this was easy Reviewed on: 31st March 2023
Louise Robinson's avatar
Louise Robinson

Fast and reliable

4
Excellent understanding of asked questions, quick answers and suggesting tips and offers. Great product, will definitely recommend to my family and my friends! Reviewed on: 31st March 2023
Andriy Leonidov's avatar
Andriy Leonidov

useless

1
spoke clearly and slowly about my problem. cora understood nothing. waste of time Reviewed on: 31st March 2023
Ian Jenner's avatar
Ian Jenner

TOP CLASS SERVICE

5
GREAT BOTH ONLINE AND LOCAL BRANCH WITH EASE OF FACILITIES AND TRANSACTIONS Reviewed on: 31st March 2023
Glyn Wilde's avatar
Glyn Wilde

Life changing

5
No longer do I need to spend hours trying to get through to an operator CORA solves all my issues within minutes ! Reviewed on: 31st March 2023
Chloe Douglas's avatar
Chloe Douglas

Helpful

3
Great gast response really helpful. Always manage to get in to my banking when am locked out. Grateful for the computer help Reviewed on: 30th March 2023
Stephen Graham's avatar
Stephen Graham

Very responsive and helpful

5
Cora is very fast and easy to understand the agents Reviewed on: 30th March 2023
Wendy Bagley's avatar
Wendy Bagley

Cora is fantastic.

5
Efficient and accurate and goes further than most AI response systems. Reviewed on: 30th March 2023
Kirsty Henton's avatar
Kirsty Henton

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