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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very good service

5
I received a Wonderful service and very fast service on looking and sorting or solving the problem. Reviewed on: 30th March 2023

Great idea

5
Great to be able to ask questions and get a response in no time at all. 10/10 Reviewed on: 30th March 2023

Very helpful

5
Helpful and sorted quite quickly Reviewed on: 30th March 2023

Terrible Customer Service

1
Your online chat portal is terrible. I have spent hours trying to be put through to an agent as I cannot complete registration for a new account and I keep being put in a queue until my session times out. I would provide a negative score if available Reviewed on: 30th March 2023

unhelpful, rude, frustrating and repetitive

1
cora is a nightmare. pleas just use human beings like we have been doing since the dawn of humanity. have a nice day Reviewed on: 30th March 2023

Your service is our guarantee and we strongly support you.

5
Hello, Cora, because I can't download the APP, I can't see my fund status. Can you check my fund for me? Thank you. Reviewed on: 30th March 2023

very nice

5
cora is a very nice person to me Reviewed on: 30th March 2023

impossible to find or progress

1
Wanted answers re switching. No way forward using Cora' Not able to make contact with human. Today cannot even find Cora Reviewed on: 30th March 2023

Useless

1
Anyone who rates Cora higher than 1 star must know something I don't Reviewed on: 30th March 2023

Silly cora

1
SHE didn’t fix the game and it still doesn’t work please sort Cora out Reviewed on: 30th March 2023

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