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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

useless

1
spoke clearly and slowly about my problem. cora understood nothing. waste of time Reviewed on: 31st March 2023

TOP CLASS SERVICE

5
GREAT BOTH ONLINE AND LOCAL BRANCH WITH EASE OF FACILITIES AND TRANSACTIONS Reviewed on: 31st March 2023

Life changing

5
No longer do I need to spend hours trying to get through to an operator CORA solves all my issues within minutes ! Reviewed on: 31st March 2023

Helpful

3
Great gast response really helpful. Always manage to get in to my banking when am locked out. Grateful for the computer help Reviewed on: 30th March 2023

Very responsive and helpful

5
Cora is very fast and easy to understand the agents Reviewed on: 30th March 2023

Cora is fantastic.

5
Efficient and accurate and goes further than most AI response systems. Reviewed on: 30th March 2023

Very good service

5
I received a Wonderful service and very fast service on looking and sorting or solving the problem. Reviewed on: 30th March 2023

Great idea

5
Great to be able to ask questions and get a response in no time at all. 10/10 Reviewed on: 30th March 2023

Very helpful

5
Helpful and sorted quite quickly Reviewed on: 30th March 2023

Terrible Customer Service

1
Your online chat portal is terrible. I have spent hours trying to be put through to an agent as I cannot complete registration for a new account and I keep being put in a queue until my session times out. I would provide a negative score if available Reviewed on: 30th March 2023

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