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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
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Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

unhelpful, rude, frustrating and repetitive

1
cora is a nightmare. pleas just use human beings like we have been doing since the dawn of humanity. have a nice day Reviewed on: 30th March 2023
laura's avatar
laura

Your service is our guarantee and we strongly support you.

5
Hello, Cora, because I can't download the APP, I can't see my fund status. Can you check my fund for me? Thank you. Reviewed on: 30th March 2023
wu fei's avatar
wu fei

very nice

5
cora is a very nice person to me Reviewed on: 30th March 2023
Ruben Monis's avatar
Ruben Monis

impossible to find or progress

1
Wanted answers re switching. No way forward using Cora' Not able to make contact with human. Today cannot even find Cora Reviewed on: 30th March 2023
Brian's avatar
Brian

Useless

1
Anyone who rates Cora higher than 1 star must know something I don't Reviewed on: 30th March 2023
Paul Palmer's avatar
Paul Palmer

Silly cora

1
SHE didn’t fix the game and it still doesn’t work please sort Cora out Reviewed on: 30th March 2023
Josh dunford's avatar
Josh dunford

Never

1
The system is over automated and is not able to help with general enquired. Change address/order new card. What happened to customer service?? Reviewed on: 30th March 2023
Bruce Kernes's avatar
Bruce Kernes

Great

5
Best service you can get best bank Reviewed on: 30th March 2023
Tomasz Lewandowski's avatar
Tomasz Lewandowski

Cora

4
The chat is good and they do help Reviewed on: 30th March 2023
Thomas White's avatar
Thomas White

Responds accurately to questions with real support on hand

5
I have been able to get quick accurate answers linking from Cora to a real Natwest support person quickly and swiftly. It's great to have confidence in this 24/7 support. Reviewed on: 30th March 2023
Arina's avatar
Arina

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