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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.54
Based on 6,037 reviews, last reviewed 17th Dec 2024
No new 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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9%
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1%
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0%
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5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024
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Carole R
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NatWest Group - Cora Digital Assistant reviews (6037)

Easy to use

5
Very easy to use and naviigate and also very intuitive AI. Reviewed on: 29th March 2023
Derek Snape's avatar
Derek Snape

Setting up a new account

3
I have checked my email, I am still waiting for review. Please email and contact me for further details. Many thanks Reviewed on: 29th March 2023
Hing Fai Lo's avatar
Hing Fai Lo

Easy to use

4
Cora helped me to reach my answer quickly and efficiently Reviewed on: 29th March 2023
Aasiyah. S's avatar
Aasiyah. S

Excellent Customer Service

4
Was able to get the help I needed Reviewed on: 29th March 2023
Lizzie Smith's avatar
Lizzie Smith

Cora Sometimes

3
Required to connect thru Cora for support but was not in the bottom right as directed, only became available after starting to LOGIN. Reviewed on: 29th March 2023
RabC's avatar
RabC

Consistency

4
Provides me with the information needed Reviewed on: 29th March 2023
Glody Joseph's avatar
Glody Joseph

RBS/Cora helped me through bereavement

5
I’m a customer of RBS as was my late father. I used Cora often during the phases where I needed guidance on how to close my dads bank accounts. Cora and the team at St John’s , Edinburgh made the process so smooth and as quick as possible. Reviewed on: 29th March 2023
KT's avatar
KT

Super helpful

5
Cora is just such an amazing and quick easy tool to use to get help and advice! Well done natwest Reviewed on: 29th March 2023
Courtney massey's avatar
Courtney massey

Awful

1
I am trying to set up a Natwest account which is increasingly becoming infuriating. The documents that you are asking me to provide do not make sense, I cannot get through to anyone to assist and my documents have been rejected after being told they were sufficient. If its this hard to set up a basic account how is it going to be when I have an actual issue Reviewed on: 29th March 2023
Carla Goldberg's avatar
Carla Goldberg

Takes a long time and doesn't solve the problem

1
Asks the same questions over and over again. Doesn't understand simple questions. Says it will pass you through to someone who can help - then tells you there is nobody available ! Just takes a long time without achieving a result. Reviewed on: 29th March 2023
Roy Flitcroft's avatar
Roy Flitcroft

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