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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Never

1
The system is over automated and is not able to help with general enquired. Change address/order new card. What happened to customer service?? Reviewed on: 30th March 2023

Great

5
Best service you can get best bank Reviewed on: 30th March 2023

Cora

4
The chat is good and they do help Reviewed on: 30th March 2023

Responds accurately to questions with real support on hand

5
I have been able to get quick accurate answers linking from Cora to a real Natwest support person quickly and swiftly. It's great to have confidence in this 24/7 support. Reviewed on: 30th March 2023

poor service

1
Never get correct answers have to phone !! Just poor customer service from a bank cutting back on branches and staff. Reviewed on: 30th March 2023

Great tool

5
Great tool. I use it whenever I have issues with my Natwest account and it's very good at resolving them! Reviewed on: 30th March 2023

Helpful and efficient

5
Really helpful and efficient innovative technology. Diverts your query to the write place or gives you help and simple instructions to help Reviewed on: 30th March 2023

Fantastic interactive Chat facility

5
Really easy and simple service to use and directed to real person if query cannot be resolved by Cora. Reviewed on: 30th March 2023

Helpful Bot

4
Got me where I needed to be and sorted Reviewed on: 30th March 2023

Absolutely amazing

5
When ever I need an answer Cora is right there to help me, it saves me from getting misinformed and it’s constantly available! It’s also very simple to speak to a human if need be, thank you for this service! Reviewed on: 30th March 2023

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