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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

unhelpful, rude, frustrating and repetitive

1
cora is a nightmare. pleas just use human beings like we have been doing since the dawn of humanity. have a nice day Reviewed on: 30th March 2023

Your service is our guarantee and we strongly support you.

5
Hello, Cora, because I can't download the APP, I can't see my fund status. Can you check my fund for me? Thank you. Reviewed on: 30th March 2023

very nice

5
cora is a very nice person to me Reviewed on: 30th March 2023

impossible to find or progress

1
Wanted answers re switching. No way forward using Cora' Not able to make contact with human. Today cannot even find Cora Reviewed on: 30th March 2023

Useless

1
Anyone who rates Cora higher than 1 star must know something I don't Reviewed on: 30th March 2023

Silly cora

1
SHE didn’t fix the game and it still doesn’t work please sort Cora out Reviewed on: 30th March 2023

Never

1
The system is over automated and is not able to help with general enquired. Change address/order new card. What happened to customer service?? Reviewed on: 30th March 2023

Great

5
Best service you can get best bank Reviewed on: 30th March 2023

Cora

4
The chat is good and they do help Reviewed on: 30th March 2023

Responds accurately to questions with real support on hand

5
I have been able to get quick accurate answers linking from Cora to a real Natwest support person quickly and swiftly. It's great to have confidence in this 24/7 support. Reviewed on: 30th March 2023

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