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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Useless

1
Anyone who rates Cora higher than 1 star must know something I don't Reviewed on: 30th March 2023
Paul Palmer's avatar
Paul Palmer

Silly cora

1
SHE didn’t fix the game and it still doesn’t work please sort Cora out Reviewed on: 30th March 2023
Josh dunford's avatar
Josh dunford

Never

1
The system is over automated and is not able to help with general enquired. Change address/order new card. What happened to customer service?? Reviewed on: 30th March 2023
Bruce Kernes's avatar
Bruce Kernes

Great

5
Best service you can get best bank Reviewed on: 30th March 2023
Tomasz Lewandowski's avatar
Tomasz Lewandowski

Cora

4
The chat is good and they do help Reviewed on: 30th March 2023
Thomas White's avatar
Thomas White

Responds accurately to questions with real support on hand

5
I have been able to get quick accurate answers linking from Cora to a real Natwest support person quickly and swiftly. It's great to have confidence in this 24/7 support. Reviewed on: 30th March 2023
Arina's avatar
Arina

poor service

1
Never get correct answers have to phone !! Just poor customer service from a bank cutting back on branches and staff. Reviewed on: 30th March 2023
Barbara Williams's avatar
Barbara Williams

Great tool

5
Great tool. I use it whenever I have issues with my Natwest account and it's very good at resolving them! Reviewed on: 30th March 2023
Sameer Mesiah's avatar
Sameer Mesiah

Helpful and efficient

5
Really helpful and efficient innovative technology. Diverts your query to the write place or gives you help and simple instructions to help Reviewed on: 30th March 2023
Charlotte Lavin's avatar
Charlotte Lavin

Fantastic interactive Chat facility

5
Really easy and simple service to use and directed to real person if query cannot be resolved by Cora. Reviewed on: 30th March 2023
Ann's avatar
Ann

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