Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews Write a review

About this product

Review NatWest Group - Cora: Digital Assistant now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Group - Cora Digital Assistant reviews (6058)

Awful

Bleats useless sales information at you dosent listen cant understand simple requests, any plant life would display more intelligence. Reviewed on: 29th March 2023

Rubbish

Waste of time you may as well talk to a brick wall you would get more sense. Reviewed on: 29th March 2023

Easy to use

Very easy to use and naviigate and also very intuitive AI. Reviewed on: 29th March 2023

Setting up a new account

I have checked my email, I am still waiting for review. Please email and contact me for further details. Many thanks Reviewed on: 29th March 2023

Easy to use

Cora helped me to reach my answer quickly and efficiently Reviewed on: 29th March 2023

Excellent Customer Service

Was able to get the help I needed Reviewed on: 29th March 2023

Cora Sometimes

Required to connect thru Cora for support but was not in the bottom right as directed, only became available after starting to LOGIN. Reviewed on: 29th March 2023

Consistency

Provides me with the information needed Reviewed on: 29th March 2023

RBS/Cora helped me through bereavement

I’m a customer of RBS as was my late father. I used Cora often during the phases where I needed guidance on how to close my dads bank accounts. Cora and the team at St John’s , Edinburgh made the process so smooth and as quick as possible. Reviewed on: 29th March 2023

Super helpful

Cora is just such an amazing and quick easy tool to use to get help and advice! Well done natwest Reviewed on: 29th March 2023

Review NatWest Group - Cora: Digital Assistant now

Help others make smarter decisions by sharing your own experience.

Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

NatWest Group - Cora: Digital Assistant reviews

100% increase in 5 star reviews

25% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review NatWest Group - Cora: Digital Assistant now

NatWest Group - Cora Digital Assistant reviews (6058)

Awful

Rubbish

Easy to use

Setting up a new account

Easy to use

Excellent Customer Service

Cora Sometimes

Consistency

RBS/Cora helped me through bereavement

Super helpful

Review NatWest Group - Cora: Digital Assistant now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024