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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Helpful Bot

4
Got me where I needed to be and sorted Reviewed on: 30th March 2023
Diane's avatar
Diane

Absolutely amazing

5
When ever I need an answer Cora is right there to help me, it saves me from getting misinformed and it’s constantly available! It’s also very simple to speak to a human if need be, thank you for this service! Reviewed on: 30th March 2023
Whirlpool's avatar
Whirlpool

Very efficient

5
Anders with great quick information Reviewed on: 30th March 2023
Julian Flavell's avatar
Julian Flavell

why cora is better than any other help bot

5
cora is so helpful and easy to use , not like any other bots that are complicated and hard to use, cora answers all of my questions fully and i have never had any problems or issues Reviewed on: 30th March 2023
Luke holend's avatar
Luke holend

Complaint about 'online banking notice getting better and better

1
Cora cant answer my questions 10/10 times I have to repeat the question many times before I get an agent that cant answer my question and disappears because he doesnt know the answer. It is very frustrating. Not to be able to talk to you. Dont you want feed back on this system that directs you to do something that doesnt work??? Reviewed on: 29th March 2023
Petrina Hughes's avatar
Petrina Hughes

Good help

5
It’s great it’s there all the time Reviewed on: 29th March 2023
Anonymous's avatar
Anonymous

Awful

1
Bleats useless sales information at you dosent listen cant understand simple requests, any plant life would display more intelligence. Reviewed on: 29th March 2023
William's avatar
William

Rubbish

1
Waste of time you may as well talk to a brick wall you would get more sense. Reviewed on: 29th March 2023
G JONES's avatar
G JONES

Easy to use

5
Very easy to use and naviigate and also very intuitive AI. Reviewed on: 29th March 2023
Derek Snape's avatar
Derek Snape

Setting up a new account

3
I have checked my email, I am still waiting for review. Please email and contact me for further details. Many thanks Reviewed on: 29th March 2023
Hing Fai Lo's avatar
Hing Fai Lo

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