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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to use

4
Cora helped me to reach my answer quickly and efficiently Reviewed on: 29th March 2023
Aasiyah. S's avatar
Aasiyah. S

Excellent Customer Service

4
Was able to get the help I needed Reviewed on: 29th March 2023
Lizzie Smith's avatar
Lizzie Smith

Cora Sometimes

3
Required to connect thru Cora for support but was not in the bottom right as directed, only became available after starting to LOGIN. Reviewed on: 29th March 2023
RabC's avatar
RabC

Consistency

4
Provides me with the information needed Reviewed on: 29th March 2023
Glody Joseph's avatar
Glody Joseph

RBS/Cora helped me through bereavement

5
I’m a customer of RBS as was my late father. I used Cora often during the phases where I needed guidance on how to close my dads bank accounts. Cora and the team at St John’s , Edinburgh made the process so smooth and as quick as possible. Reviewed on: 29th March 2023
KT's avatar
KT

Super helpful

5
Cora is just such an amazing and quick easy tool to use to get help and advice! Well done natwest Reviewed on: 29th March 2023
Courtney massey's avatar
Courtney massey

Awful

1
I am trying to set up a Natwest account which is increasingly becoming infuriating. The documents that you are asking me to provide do not make sense, I cannot get through to anyone to assist and my documents have been rejected after being told they were sufficient. If its this hard to set up a basic account how is it going to be when I have an actual issue Reviewed on: 29th March 2023
Carla Goldberg's avatar
Carla Goldberg

Takes a long time and doesn't solve the problem

1
Asks the same questions over and over again. Doesn't understand simple questions. Says it will pass you through to someone who can help - then tells you there is nobody available ! Just takes a long time without achieving a result. Reviewed on: 29th March 2023
Roy Flitcroft's avatar
Roy Flitcroft

Where is Cora

1
No icon bottom of pages as stated! Reviewed on: 29th March 2023
Martin Fuller's avatar
Martin Fuller

I totally recommend it

5
Been using for years and I recommend with all regards! They sistem riund Ups is supperr Reviewed on: 29th March 2023
Isabel Azevedo's avatar
Isabel Azevedo

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