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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Awful

1
I am trying to set up a Natwest account which is increasingly becoming infuriating. The documents that you are asking me to provide do not make sense, I cannot get through to anyone to assist and my documents have been rejected after being told they were sufficient. If its this hard to set up a basic account how is it going to be when I have an actual issue Reviewed on: 29th March 2023
Carla Goldberg's avatar
Carla Goldberg

Takes a long time and doesn't solve the problem

1
Asks the same questions over and over again. Doesn't understand simple questions. Says it will pass you through to someone who can help - then tells you there is nobody available ! Just takes a long time without achieving a result. Reviewed on: 29th March 2023
Roy Flitcroft's avatar
Roy Flitcroft

Where is Cora

1
No icon bottom of pages as stated! Reviewed on: 29th March 2023
Martin Fuller's avatar
Martin Fuller

I totally recommend it

5
Been using for years and I recommend with all regards! They sistem riund Ups is supperr Reviewed on: 29th March 2023
Isabel Azevedo's avatar
Isabel Azevedo

Good answers to questions, doesn't get puzzled often.

5
Good overall experience, does not get stuck on questions very often. Reviewed on: 29th March 2023
Andrew Liley's avatar
Andrew Liley

Good chat service robot

5
Cora solved my problems very efficiently. Reviewed on: 29th March 2023
Anonymous's avatar
Anonymous

Cora the explorer!

5
Cora is very intelligent and answered my query quickly without having to hold on a call for an advisor! Reviewed on: 29th March 2023
Emma Fava's avatar
Emma Fava

Excellent service

5
Excellent service when you call and the staff are friendly. Reviewed on: 29th March 2023
Anne Linley's avatar
Anne Linley

Verification

5
Account verification and please helpe Reviewed on: 29th March 2023
Natalija 's avatar
Natalija

Super Helpful!

5
Always there when I need it and I get fast, accurate answers which is really important when it comes to my money. Reviewed on: 29th March 2023
Rachel's avatar
Rachel

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