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NatWest Group - Cora: Digital Assistant reviews

4.54
Based on 6,037 reviews, last reviewed 17th Dec 2024
No new 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024
Carole R's avatar
Carole R

About this product

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NatWest Group - Cora Digital Assistant reviews (6037)

Great customer service

5
Cora is an efficient way to get answers fast before having to call Natwest customer service. Cora can communicate and understand issues using automated response which the service user must select the most accurate one from a list. Sometimes an issue is more complex, and cannot be simplified in to a set answer. However, it is still an amazing tool available on the website. Reviewed on: 28th March 2023

Fantastic thank you-X

5
The only thing that I can say is fantastic thanx Reviewed on: 28th March 2023

Easy to use

5
Very useful service easily navigated. Reviewed on: 28th March 2023

Easy to used

5
It is a effecent to used and manages the money propley Reviewed on: 28th March 2023

Goid

5
Fantastic bank app until it goes down Reviewed on: 28th March 2023

Efficient,easy to use,very clear

5
Always find this easy to use,very clear and does exactly what you want it to Reviewed on: 27th March 2023

Excellent and reliable

5
Always helpful and reliable. Straight to the point and provide answers in seconds. Reviewed on: 27th March 2023

Extremely helpful

5
Very easy to use and very quick at supplying the information i require. Absolutely superb Reviewed on: 27th March 2023

The service is excellent

5
When I ask any questions the advice I get is excellent service thank you Reviewed on: 27th March 2023

always available

5
Accurate information and verification for your current banking and saving requirements. Easy to access and readily available at any time of the day or night. Reviewed on: 27th March 2023

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