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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Good answers to questions, doesn't get puzzled often.

5
Good overall experience, does not get stuck on questions very often. Reviewed on: 29th March 2023
Andrew Liley's avatar
Andrew Liley

Good chat service robot

5
Cora solved my problems very efficiently. Reviewed on: 29th March 2023
Anonymous's avatar
Anonymous

Cora the explorer!

5
Cora is very intelligent and answered my query quickly without having to hold on a call for an advisor! Reviewed on: 29th March 2023
Emma Fava's avatar
Emma Fava

Excellent service

5
Excellent service when you call and the staff are friendly. Reviewed on: 29th March 2023
Anne Linley's avatar
Anne Linley

Verification

5
Account verification and please helpe Reviewed on: 29th March 2023
Natalija 's avatar
Natalija

Super Helpful!

5
Always there when I need it and I get fast, accurate answers which is really important when it comes to my money. Reviewed on: 29th March 2023
Rachel's avatar
Rachel

I have tried and I get good assistance from security and service that is coming from experience I get

5
Good service in time they look always what costumer needed and lovely trying to help Reviewed on: 29th March 2023
shafeeg nassr's avatar
shafeeg nassr

Cora is the best digital assistant!

5
Cora is the best digital assistant I have ever dealt with. It’s always very helpful and answers queries spot on! Reviewed on: 28th March 2023
Sonya A.'s avatar
Sonya A.

Amazing!

5
After taking out the switching offer I had credited my account with £1250 which was the minimum payment to meet the £200 switching offer cora was so helpful and easy to use and out of hours service so great to have that option working all week during 9-5 hours it's hard to speak to someone during the evening. I will be coming back when I have another query. Thank you cora Reviewed on: 28th March 2023
Deanna's avatar
Deanna

Fantastic service

5
Cara helps no matter what it is you need Reviewed on: 28th March 2023
Jamie Bruckshaw's avatar
Jamie Bruckshaw

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