NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Answers kept going in circles

I’d answer a question, select an option, it gave an option I selected an option and it took be back the original option, just round and round with no option I can see I am not helping would you like to talk to some one. Reviewed on: 28th March 2023

Great

Very helpful! Seems to have more functionality then most messaging services Reviewed on: 28th March 2023

Useless

NW Switch team asked me to contact them via Cora. I've been trying now for w week and no one answers. Cora says she's connecting me then everything stops. What's the point of instructing someone to use a service then not responding to their call? Complete waste of my time. Reviewed on: 28th March 2023

awesome

such a nice thing. quite helpful Reviewed on: 28th March 2023

Great services

Applied for a card and had a little trouble but thankfully the team was able to help! Reviewed on: 28th March 2023

effective and efficient

this service is quick and easy to use with all the help at your finger tips without the fuss of being on hold. the people you talk to are very knowledgable and help to sort your query with no hassle at all. brilliant service Reviewed on: 28th March 2023

excellent staff and product

It was simple and easy to follow Reviewed on: 28th March 2023

Efficient Banking

Good customer service, easy to use app excellent day to day banking Reviewed on: 28th March 2023

Cora doesn't work.

It takes me at least 4-9 attempts to connect to their digital assistant - the only way now that NatWest allows customers to communicate with them outside of Twitter. I have been in their queue waiting for someone to help with the switcher service (as this requires a human) for a collective 20 hours of opening time. Ridiculous, especially as this is the route to take when combatting fraud. Reviewed on: 28th March 2023