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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

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4.54

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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NatWest Group - Cora Digital Assistant reviews (6037)

HOPELESS CHAT LINE

I HAVE YET TO HAVE EVER GOT A SENSIBLE ANSWER FROM "CORA" Reviewed on: 27th March 2023

Customer satisfaction

Hi it's been great time with natwest best service provider reply in seconds 100% 7/24 Reviewed on: 27th March 2023

Excellent response from Cora

Fast response to most questions, very impressed, various options brought to my attention when discussing upgrading account Reviewed on: 27th March 2023

Good job

I don't now what im must to say. Reviewed on: 27th March 2023

Good customer experience!

Excellent customer service and great UI on the app and website. Reviewed on: 27th March 2023

very stupid

very stupid tell nothing google can not do Reviewed on: 27th March 2023

Wonderful services

It is wonderful services as a person unavailable a Cora can help it's customers. Reviewed on: 27th March 2023

Very cool tech

Love the cora function on Natwest banking. 9 times out of 10 she has the answer to my query. All without having to wait on a call for a representative. You get the answer straight away. She's very helpful and her answers are always relating to what you have actually asked. Unlike some other chat bots! Excellent way to make banking current with the times but also stress free. Reviewed on: 27th March 2023

Really helpful unlike some others

Cara You automated system does its best to help she has helped me in the past with bank problems and bank card problems she has sorted it out so I put my vote for her to become the top automated bank assistant Reviewed on: 27th March 2023