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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
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1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

very enCORAging

5
it may not be AI but i, eh, would highly recommend. Reviewed on: 28th March 2023
Ken Ken's avatar
Ken Ken

Cora

4
Simple to use. User friendly digital bot Reviewed on: 28th March 2023
GD's avatar
GD

Smart, Intelligent and Proactive

5
I have had many interactions with Cora, it is well maintained, well-informed chat bot with several possibilities to help me as a customer. It doesn't simply introduce with me to some links, it has contextual knowledge and I can refer to what I had been talking about in previous lines. It works. Reviewed on: 28th March 2023
Ronak Halani's avatar
Ronak Halani

A useful tool

5
This is a useful tool to help with your issues without having to wait on hold for a long time. Reviewed on: 28th March 2023
Grace Blamey's avatar
Grace Blamey

Answers kept going in circles

1
I’d answer a question, select an option, it gave an option I selected an option and it took be back the original option, just round and round with no option I can see I am not helping would you like to talk to some one. Reviewed on: 28th March 2023
B's avatar
B

Great

5
Very helpful! Seems to have more functionality then most messaging services Reviewed on: 28th March 2023
Gertye Utley's avatar
Gertye Utley

Useless

1
NW Switch team asked me to contact them via Cora. I've been trying now for w week and no one answers. Cora says she's connecting me then everything stops. What's the point of instructing someone to use a service then not responding to their call? Complete waste of my time. Reviewed on: 28th March 2023
Nigel Merrony's avatar
Nigel Merrony

awesome

5
such a nice thing. quite helpful Reviewed on: 28th March 2023
Sarabjit Kumar's avatar
Sarabjit Kumar

Great services

5
Applied for a card and had a little trouble but thankfully the team was able to help! Reviewed on: 28th March 2023
ASIF Khan's avatar
ASIF Khan

effective and efficient

5
this service is quick and easy to use with all the help at your finger tips without the fuss of being on hold. the people you talk to are very knowledgable and help to sort your query with no hassle at all. brilliant service Reviewed on: 28th March 2023
sophie cowan's avatar
sophie cowan

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