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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

I have tried and I get good assistance from security and service that is coming from experience I get

5
Good service in time they look always what costumer needed and lovely trying to help Reviewed on: 29th March 2023
shafeeg nassr's avatar
shafeeg nassr

Cora is the best digital assistant!

5
Cora is the best digital assistant I have ever dealt with. It’s always very helpful and answers queries spot on! Reviewed on: 28th March 2023
Sonya A.'s avatar
Sonya A.

Amazing!

5
After taking out the switching offer I had credited my account with £1250 which was the minimum payment to meet the £200 switching offer cora was so helpful and easy to use and out of hours service so great to have that option working all week during 9-5 hours it's hard to speak to someone during the evening. I will be coming back when I have another query. Thank you cora Reviewed on: 28th March 2023
Deanna's avatar
Deanna

Fantastic service

5
Cara helps no matter what it is you need Reviewed on: 28th March 2023
Jamie Bruckshaw's avatar
Jamie Bruckshaw

Cora's the best!

5
Every time I had a problem to solve Cora was the best! Reviewed on: 28th March 2023
Daniela's avatar
Daniela

I don't no. At the moment star

2
Struggling to set up account .Don't. Understand what else you need .Our names Post code ext .Who we are . and we want to switch to NatWest Reviewed on: 28th March 2023
Dianne Rebecca Cunliffe's avatar
Dianne Rebecca Cunliffe

very enCORAging

5
it may not be AI but i, eh, would highly recommend. Reviewed on: 28th March 2023
Ken Ken's avatar
Ken Ken

Cora

4
Simple to use. User friendly digital bot Reviewed on: 28th March 2023
GD's avatar
GD

Smart, Intelligent and Proactive

5
I have had many interactions with Cora, it is well maintained, well-informed chat bot with several possibilities to help me as a customer. It doesn't simply introduce with me to some links, it has contextual knowledge and I can refer to what I had been talking about in previous lines. It works. Reviewed on: 28th March 2023
Ronak Halani's avatar
Ronak Halani

A useful tool

5
This is a useful tool to help with your issues without having to wait on hold for a long time. Reviewed on: 28th March 2023
Grace Blamey's avatar
Grace Blamey

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