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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great services

5
Applied for a card and had a little trouble but thankfully the team was able to help! Reviewed on: 28th March 2023
ASIF Khan's avatar
ASIF Khan

effective and efficient

5
this service is quick and easy to use with all the help at your finger tips without the fuss of being on hold. the people you talk to are very knowledgable and help to sort your query with no hassle at all. brilliant service Reviewed on: 28th March 2023
sophie cowan's avatar
sophie cowan

excellent staff and product

5
It was simple and easy to follow Reviewed on: 28th March 2023
peter.whyte 55@outlook.com's avatar
peter.whyte [email protected]

Efficient Banking

5
Good customer service, easy to use app excellent day to day banking Reviewed on: 28th March 2023
Nadeem Ratyal 's avatar
Nadeem Ratyal

Cora doesn't work.

1
It takes me at least 4-9 attempts to connect to their digital assistant - the only way now that NatWest allows customers to communicate with them outside of Twitter. I have been in their queue waiting for someone to help with the switcher service (as this requires a human) for a collective 20 hours of opening time. Ridiculous, especially as this is the route to take when combatting fraud. Reviewed on: 28th March 2023
Adam Green's avatar
Adam Green

Amazing

5
Always so helpful and has every thing I need. So I don't have to speak to an advisor Reviewed on: 28th March 2023
Aaron Jones's avatar
Aaron Jones

Cora really helps

5
I chat with Cora anytime I need help with online banking & receive the correct results everytime Reviewed on: 28th March 2023
Pearl Bulut's avatar
Pearl Bulut

Relaxing Banking mobile, banking with NatWest, is relaxing, safe and understandable

5
My mobile banking lets me know where my money is and helps me feel safe. Thanks to Natwest Reviewed on: 28th March 2023
George Hicks's avatar
George Hicks

Great customer service

5
Cora is an efficient way to get answers fast before having to call Natwest customer service. Cora can communicate and understand issues using automated response which the service user must select the most accurate one from a list. Sometimes an issue is more complex, and cannot be simplified in to a set answer. However, it is still an amazing tool available on the website. Reviewed on: 28th March 2023
Kharis Moore's avatar
Kharis Moore

Fantastic thank you-X

5
The only thing that I can say is fantastic thanx Reviewed on: 28th March 2023
David Alan Kelly 's avatar
David Alan Kelly

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