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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Answers kept going in circles

1
I’d answer a question, select an option, it gave an option I selected an option and it took be back the original option, just round and round with no option I can see I am not helping would you like to talk to some one. Reviewed on: 28th March 2023
B's avatar
B

Great

5
Very helpful! Seems to have more functionality then most messaging services Reviewed on: 28th March 2023
Gertye Utley's avatar
Gertye Utley

Useless

1
NW Switch team asked me to contact them via Cora. I've been trying now for w week and no one answers. Cora says she's connecting me then everything stops. What's the point of instructing someone to use a service then not responding to their call? Complete waste of my time. Reviewed on: 28th March 2023
Nigel Merrony's avatar
Nigel Merrony

awesome

5
such a nice thing. quite helpful Reviewed on: 28th March 2023
Sarabjit Kumar's avatar
Sarabjit Kumar

Great services

5
Applied for a card and had a little trouble but thankfully the team was able to help! Reviewed on: 28th March 2023
ASIF Khan's avatar
ASIF Khan

effective and efficient

5
this service is quick and easy to use with all the help at your finger tips without the fuss of being on hold. the people you talk to are very knowledgable and help to sort your query with no hassle at all. brilliant service Reviewed on: 28th March 2023
sophie cowan's avatar
sophie cowan

excellent staff and product

5
It was simple and easy to follow Reviewed on: 28th March 2023
peter.whyte 55@outlook.com's avatar
peter.whyte [email protected]

Efficient Banking

5
Good customer service, easy to use app excellent day to day banking Reviewed on: 28th March 2023
Nadeem Ratyal 's avatar
Nadeem Ratyal

Cora doesn't work.

1
It takes me at least 4-9 attempts to connect to their digital assistant - the only way now that NatWest allows customers to communicate with them outside of Twitter. I have been in their queue waiting for someone to help with the switcher service (as this requires a human) for a collective 20 hours of opening time. Ridiculous, especially as this is the route to take when combatting fraud. Reviewed on: 28th March 2023
Adam Green's avatar
Adam Green

Amazing

5
Always so helpful and has every thing I need. So I don't have to speak to an advisor Reviewed on: 28th March 2023
Aaron Jones's avatar
Aaron Jones

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