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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Goid

5
Fantastic bank app until it goes down Reviewed on: 28th March 2023

Efficient,easy to use,very clear

5
Always find this easy to use,very clear and does exactly what you want it to Reviewed on: 27th March 2023

Excellent and reliable

5
Always helpful and reliable. Straight to the point and provide answers in seconds. Reviewed on: 27th March 2023

Extremely helpful

5
Very easy to use and very quick at supplying the information i require. Absolutely superb Reviewed on: 27th March 2023

The service is excellent

5
When I ask any questions the advice I get is excellent service thank you Reviewed on: 27th March 2023

always available

5
Accurate information and verification for your current banking and saving requirements. Easy to access and readily available at any time of the day or night. Reviewed on: 27th March 2023

HOPELESS CHAT LINE

1
I HAVE YET TO HAVE EVER GOT A SENSIBLE ANSWER FROM "CORA" Reviewed on: 27th March 2023

Customer satisfaction

5
Hi it's been great time with natwest best service provider reply in seconds 100% 7/24 Reviewed on: 27th March 2023

Excellent response from Cora

5
Fast response to most questions, very impressed, various options brought to my attention when discussing upgrading account Reviewed on: 27th March 2023

Good job

4
I don't now what im must to say. Reviewed on: 27th March 2023

Review NatWest Group - Cora: Digital assistant now

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