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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Cora really helps

5
I chat with Cora anytime I need help with online banking & receive the correct results everytime Reviewed on: 28th March 2023

Relaxing Banking mobile, banking with NatWest, is relaxing, safe and understandable

5
My mobile banking lets me know where my money is and helps me feel safe. Thanks to Natwest Reviewed on: 28th March 2023

Great customer service

5
Cora is an efficient way to get answers fast before having to call Natwest customer service. Cora can communicate and understand issues using automated response which the service user must select the most accurate one from a list. Sometimes an issue is more complex, and cannot be simplified in to a set answer. However, it is still an amazing tool available on the website. Reviewed on: 28th March 2023

Fantastic thank you-X

5
The only thing that I can say is fantastic thanx Reviewed on: 28th March 2023

Easy to use

5
Very useful service easily navigated. Reviewed on: 28th March 2023

Easy to used

5
It is a effecent to used and manages the money propley Reviewed on: 28th March 2023

Goid

5
Fantastic bank app until it goes down Reviewed on: 28th March 2023

Efficient,easy to use,very clear

5
Always find this easy to use,very clear and does exactly what you want it to Reviewed on: 27th March 2023

Excellent and reliable

5
Always helpful and reliable. Straight to the point and provide answers in seconds. Reviewed on: 27th March 2023

Extremely helpful

5
Very easy to use and very quick at supplying the information i require. Absolutely superb Reviewed on: 27th March 2023

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