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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent response from Cora

5
Fast response to most questions, very impressed, various options brought to my attention when discussing upgrading account Reviewed on: 27th March 2023
Vanessa Hadden's avatar
Vanessa Hadden

Good job

4
I don't now what im must to say. Reviewed on: 27th March 2023
Carmen Lapadat 's avatar
Carmen Lapadat

Good customer experience!

4
Excellent customer service and great UI on the app and website. Reviewed on: 27th March 2023
Artemis's avatar
Artemis

very stupid

1
very stupid tell nothing google can not do Reviewed on: 27th March 2023
Munaf Fay's avatar
Munaf Fay

Wonderful services

5
It is wonderful services as a person unavailable a Cora can help it's customers. Reviewed on: 27th March 2023
sohul ahmed's avatar
sohul ahmed

Very cool tech

5
Love the cora function on Natwest banking. 9 times out of 10 she has the answer to my query. All without having to wait on a call for a representative. You get the answer straight away. She's very helpful and her answers are always relating to what you have actually asked. Unlike some other chat bots! Excellent way to make banking current with the times but also stress free. Reviewed on: 27th March 2023
Luna Ghost (Only Luna Ghost)'s avatar
Luna Ghost (Only Luna Ghost)

Really helpful unlike some others

5
Cara You automated system does its best to help she has helped me in the past with bank problems and bank card problems she has sorted it out so I put my vote for her to become the top automated bank assistant Reviewed on: 27th March 2023
Anthony Morrow's avatar
Anthony Morrow

Hassan Ali NatWest review

4
Very good product, all ways down to the point and answers all the questions Reviewed on: 27th March 2023
Hassan Ali 's avatar
Hassan Ali

Rubbish

1
I’ve been trying to get both my business accounts to show on the app. I can’t get this to happen. Every time I type a question in I don’t get the correct answer Reviewed on: 27th March 2023
Paul's avatar
Paul

Awesome amazing NATWEST

5
The superb NatWest Trech Champion Gyrys and pure Genius have pulled off a really swift, effective and smooth cross-product/entity interactive live baking app that DOES WHAT IT SAYS ON THE TIN . Love it ireay love it! Thank you x p.s we live in Euston if you need a pit stop on the way to town! Reviewed on: 27th March 2023
Christina Hamilton's avatar
Christina Hamilton

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