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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.54
Based on 6,037 reviews, last reviewed 17th Dec 2024
No new 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
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9%
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5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024
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Carole R
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NatWest Group - Cora Digital Assistant reviews (6037)

Cora is ignorant

1
Cora is ignorant and does not understand basic English Reviewed on: 24th March 2023
Martyn's avatar
Martyn

Access to my current account was stopped

1
Access to my current account was stopped twice within 6 weeks due to security concerns. Which meant I could not purchase food for the evening twice I had to go Hungary despite having a balance of 5 figures. I was stopped from cancelling a direct debit the day before it was due to be paid. Just instructed to talk to the person the Direct debit was paid to. No mention of the direct debit guarantee scheme. Reviewed on: 24th March 2023
EricB's avatar
EricB

Why choose NAT West

4
Nat West has supported my finances for longer than I can remember - I am 81 years old. Despite that I have sometimes been overdrawn they have never cut me off and they have always treated me with the same respect they give to wealthier customers. Significantly, the CORA Group is chaired by Sir Howard Davies, who repeatedly shows he is head and shoulders above other business men in dealing with the problems the UK is experiencing. When he says what could and should be happening, the British public listen to him. If only the UK was run by politicians who understand that success depends on their integrity because then we would trust them to sort out the problems with the police and the NHS. If these problems persist, we all suffer. Reviewed on: 24th March 2023
Rosemary Jones's avatar
Rosemary Jones

Super helpful

5
Very accurate feedback and answers. Helpful with links and connections with real people! Reviewed on: 23rd March 2023
Ethan Booker's avatar
Ethan Booker

I've used Cora a few time and most of the time my question was answered and when she couldn't answer she connected me to a agent.

4
Good experience mostly except when she couldn't understand my question. Reviewed on: 23rd March 2023
Lorraine wheeler's avatar
Lorraine wheeler

Cora - fund of information!

5
Cora makes it simple to get a response quickly, efficiently, and informative Reviewed on: 23rd March 2023
Julie 's avatar
Julie

Poor customer service

2
Cora didn't provide the answer to my question and doesn't provide information on how to contact a human. Reviewed on: 23rd March 2023
Fred Gates's avatar
Fred Gates

Extra professional service

5
Alwways very kind and professional service . Any question answeredl Reviewed on: 23rd March 2023
Magdalena Potocka's avatar
Magdalena Potocka

Barely works

1
Bot never understands what I'm trying to explain, I'd rather have a real person who is avaliable to talk to 24/7. This bot just makes everything more difficult and frustrating. Reviewed on: 23rd March 2023
Adam's avatar
Adam

Getting carried away

5
I’m so grateful that the bank will veer me away from real danger. Everybody is going to be grateful using all the information NatWest banking values us as equals. Reviewed on: 23rd March 2023
Janet Hammond's avatar
Janet Hammond

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