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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Really helpful unlike some others

5
Cara You automated system does its best to help she has helped me in the past with bank problems and bank card problems she has sorted it out so I put my vote for her to become the top automated bank assistant Reviewed on: 27th March 2023

Hassan Ali NatWest review

4
Very good product, all ways down to the point and answers all the questions Reviewed on: 27th March 2023

Rubbish

1
I’ve been trying to get both my business accounts to show on the app. I can’t get this to happen. Every time I type a question in I don’t get the correct answer Reviewed on: 27th March 2023

Awesome amazing NATWEST

5
The superb NatWest Trech Champion Gyrys and pure Genius have pulled off a really swift, effective and smooth cross-product/entity interactive live baking app that DOES WHAT IT SAYS ON THE TIN . Love it ireay love it! Thank you x p.s we live in Euston if you need a pit stop on the way to town! Reviewed on: 27th March 2023

Most helpful digital assistant !!

5
Most helpful and easy digital assistant to use and cora always answers my questions. Reviewed on: 26th March 2023

I wish I moved sooner

5
I moved to NatWest recently and have been so impressed with everything so far but especially the app. It’s so easy to use and has everything and more that you could want from a banking app. The chat is also helpful for me, with working 9-5 there’s little time to spend on the phone or to sit on a live chat. With Cora you can send your message, someone will get back to you and you can go back again at your convenience! I’ve recommended to others already. Reviewed on: 26th March 2023

Dont got unique idenfication number

3
Its been more than 24 hours i dont got my identification number and nit recived welcome mail and my documents veification is completed Reviewed on: 26th March 2023

Cora

5
Cora is good the only thing it needs to be a bit faster and more understanding dialogs that what people trying to ask Reviewed on: 26th March 2023

Amazing

5
I love it the chance to win a thousand pounds is amazing it would be a really nice surprise Reviewed on: 26th March 2023

Simple and easy to use

5
using this service was seamless and very easy to use. i would recommend to anyone. Reviewed on: 26th March 2023

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