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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Great

4
Really really really really really Reviewed on: 25th March 2023

Not useful at all.

1
Royal Bank of Scotland let down customers. Cora is present as a tool to help people but ut's completely useless. The bank should hire agents (human beings), not robots. They cannot replace people. Cora did not help. Reviewed on: 25th March 2023

Cora would not answer

1
While trying to get an answer to a question Cora would not answer and when I asked a question there was no reply Reviewed on: 25th March 2023

Fast and easy

5
Fast and easy service to help with any of my needs Reviewed on: 25th March 2023

Well done NatWest

5
Quick easy and helpful! Better than the rest out there! Reviewed on: 25th March 2023

Always a good service.

5
Branch in Reading Oracle has given us excellent advice. Reviewed on: 25th March 2023

Supa cora

5
Needed my pass code, coral helped me with this no problem Reviewed on: 25th March 2023

Wanderful cora

5
everything is too explanatory......... Reviewed on: 24th March 2023

Lifetime Rewards

5
Lifetime Rewards £202.97 to transfer that money into my other account if that's possible please Reviewed on: 24th March 2023

Good

5
I'm happy thanks s0 much for everything my good days today Reviewed on: 24th March 2023

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