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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Alline

5
No have experience.. fist time in the bank Reviewed on: 26th March 2023

Best Chat bot

5
Im impressed with the reponse in this chat bot Reviewed on: 26th March 2023

Clear and easy to use

4
Found the app clear and easy to use. Which is very important when you are in a rush and busy. Reviewed on: 26th March 2023

Hellow Cora? How are you I am andrew?

5
Are you okay? How can I assist you?? Please let me know?? Reviewed on: 26th March 2023

Good

5
NatWest is good because I like NatWest Reviewed on: 25th March 2023

The service and advice is good

5
I have no problems when using the service. Reviewed on: 25th March 2023

Great

4
Really really really really really Reviewed on: 25th March 2023

Not useful at all.

1
Royal Bank of Scotland let down customers. Cora is present as a tool to help people but ut's completely useless. The bank should hire agents (human beings), not robots. They cannot replace people. Cora did not help. Reviewed on: 25th March 2023

Cora would not answer

1
While trying to get an answer to a question Cora would not answer and when I asked a question there was no reply Reviewed on: 25th March 2023

Fast and easy

5
Fast and easy service to help with any of my needs Reviewed on: 25th March 2023

Review NatWest Group - Cora: Digital assistant now

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