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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

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4.54

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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NatWest Group - Cora Digital Assistant reviews (6037)

Useless

Terrible service tried to cancel a credit card impossible so just as easy to hide it and not use Reviewed on: 23rd March 2023

Cannot answer an obvious question

Asked what happened to COMPOUND INTEREST.. IT COULDNT RESPOND Reviewed on: 23rd March 2023

useless website

cant connect to call anyone chat or email to clarify accounts suitable to me Reviewed on: 23rd March 2023

Cora review

Very useful and easy to use, although limited in amount it can help with Reviewed on: 23rd March 2023

Dawn Francis

My name is Dawn Francis help me to open a account online Reviewed on: 23rd March 2023

Not helpful at all

The cora chatbot is unable to route to any agent and just keeps on giving error and window keeps vanishing. Trying to find the number to contact customer support, until then leaving this review for the chat bot to be updated properly to avoid such issues. Reviewed on: 23rd March 2023

Nice job

A job well done, it's satisfactory. Reviewed on: 23rd March 2023

waste of time, repeatedly

I have a NatWest personal account. After raising a complaint about online banking (from which I'm locked out), I was told to use the Chat to communicate and I've been trying every day for a week. Then I get stuck in a loop of questions that the bot cannot answer I get put in a queue and I wait for hours for an agent who never gets back to me. What would make this faster and more efficient? Being logged in! Thanks! If I could I wouldn't need to chat with an agent. Reviewed on: 23rd March 2023