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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Lifetime Rewards

5
Lifetime Rewards £202.97 to transfer that money into my other account if that's possible please Reviewed on: 24th March 2023
Wilfred Fraser's avatar
Wilfred Fraser

Good

5
I'm happy thanks s0 much for everything my good days today Reviewed on: 24th March 2023
Tariq 's avatar
Tariq

Fab

4
Fab really great service will definetly recommend Reviewed on: 24th March 2023
Metha's avatar
Metha

Best Digital Assistant

5
Cora is very reliable, easy to use and always provide suitable information and service. Reviewed on: 24th March 2023
Akiva Theobalds's avatar
Akiva Theobalds

Pointless

1
It's just not helping in anyway , I'd get better results banging my head against a wall, who dreams these automated help assistants up and more importantly how much are they paid! Reviewed on: 24th March 2023
Annette Cash's avatar
Annette Cash

Really helpful

5
I think they can offer support with pretty much everything. Reviewed on: 24th March 2023
Katherine Lisowska's avatar
Katherine Lisowska

Amazing Cora service

5
Any questions give immediate and effective responses and very useful info. Amazing service 5 stars Reviewed on: 24th March 2023
Dr Simrath Mangat Mangat's avatar
Dr Simrath Mangat Mangat

Requires Natwest's processes to be perfect which they are not

1
The only time i've used it we got stuck in a loop because it was telling me to do things on the app when i couldn't even access the app because I didn't have some of the details - it would then tell me that there are only "certain ways due to security" that I can get those details but wouldn't tell me what those ways are - all in all very frustrating Reviewed on: 24th March 2023
Henry's avatar
Henry

Cora is ignorant

1
Cora is ignorant and does not understand basic English Reviewed on: 24th March 2023
Martyn's avatar
Martyn

Access to my current account was stopped

1
Access to my current account was stopped twice within 6 weeks due to security concerns. Which meant I could not purchase food for the evening twice I had to go Hungary despite having a balance of 5 figures. I was stopped from cancelling a direct debit the day before it was due to be paid. Just instructed to talk to the person the Direct debit was paid to. No mention of the direct debit guarantee scheme. Reviewed on: 24th March 2023
EricB's avatar
EricB

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