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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.54
Based on 6,037 reviews, last reviewed 17th Dec 2024
No new 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
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1%
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0%
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5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024
Carole R's avatar
Carole R
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NatWest Group - Cora Digital Assistant reviews (6037)

Cora, the real digital assistant

5
Cora is very helpful during problems and she can assist quickly Reviewed on: 22nd March 2023
Vijayakumar Panchatcharam's avatar
Vijayakumar Panchatcharam

Utter Garbage

1
Kept getting Error message. My responses just disappeared into ether. System just seem to freeze. Had a question regarding possible unusual activity on account. Gave up. Tried phoning fraud number. Twice put on hold after entering security responses then cut off after about 2 mins on hold. Given the nature of my enquiry this is more than poor. Just hope everything is OK with my accounts. Reviewed on: 22nd March 2023
S Si's avatar
S Si

Easy and simple Cora is the future

5
It's simple, easy to use and always gives you the results you need Reviewed on: 22nd March 2023
Ben Oconnor's avatar
Ben Oconnor

A poor, slow and unhelpful service

1
It can sometimes take up to an hour to speak to a member of staff, via Cora. If you do get through, sometimes the agent will cut you off if you don't respond within seconds. Members of staff can be unhelpful and appear to just want to get you off the chat and move onto the next customer Reviewed on: 21st March 2023
Nath's avatar
Nath

Poor substitute for a human support team

1
NatWest Cora and products like DigiDocs are a poor attempt to automate customer services within the Natwest Banking group. Been trying to join your banks for weeks to receive the switching payments with little success. All the people I have been able to contact seem to have little or no access to do anything the automated systems are trying to do. Reviewed on: 21st March 2023
Dave Grainger's avatar
Dave Grainger

A step up from the rest

4
Never better than a Human but pretty good at getting you to the right place Reviewed on: 21st March 2023
Matthew Ralph's avatar
Matthew Ralph

Voting

3
Voting for Cora I would like to vote for Cora because she help me with the financial crisis I would like to give her 68%of help with financial assistance Reviewed on: 21st March 2023
Joseph's avatar
Joseph

help0000000000000000000000000000000

5
⁰00000000ppppppppp000000000000000000000000000 Reviewed on: 20th March 2023
irina tanasie's avatar
irina tanasie

Empathy

5
Cora is a digital assistant that seems to understand the focus of my query. It is quick and efficient and gets to the answer you are looking for. If the query is complex then it seemlessly connects you with a live assistant. The collaborative nature of Cora is what makes this digital assistant a huge success. Reviewed on: 20th March 2023
Johnny Spragg's avatar
Johnny Spragg

Excellent Cora Assistant Service

5
Cora has been amazing, every time i need help with anything, I know I can rely on her to assist me, friendly and easy to understand and saves time. I would definitely recommend Cora to everyone to make their life easier. Reviewed on: 20th March 2023
Amu's avatar
Amu

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