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Review of the NatWest Group - Cora, Digital Assistant:

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Requires Natwest's processes to be perfect which they are not

The only time i've used it we got stuck in a loop because it was telling me to do things on the app when i couldn't even access the app because I didn't have some of the details - it would then tell me that there are only "certain ways due to security" that I can get those details but wouldn't tell me what those ways are - all in all very frustrating Reviewed on: 24th March 2023

Henry

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