Smart Money People Logo

NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review

NatWest Group - Cora Digital assistant reviews (6061)

I've used Cora a few time and most of the time my question was answered and when she couldn't answer she connected me to a agent.

4
Good experience mostly except when she couldn't understand my question. Reviewed on: 23rd March 2023

Cora - fund of information!

5
Cora makes it simple to get a response quickly, efficiently, and informative Reviewed on: 23rd March 2023

Poor customer service

2
Cora didn't provide the answer to my question and doesn't provide information on how to contact a human. Reviewed on: 23rd March 2023

Extra professional service

5
Alwways very kind and professional service . Any question answeredl Reviewed on: 23rd March 2023

Barely works

1
Bot never understands what I'm trying to explain, I'd rather have a real person who is avaliable to talk to 24/7. This bot just makes everything more difficult and frustrating. Reviewed on: 23rd March 2023

Getting carried away

5
I’m so grateful that the bank will veer me away from real danger. Everybody is going to be grateful using all the information NatWest banking values us as equals. Reviewed on: 23rd March 2023

Useless

1
Terrible service tried to cancel a credit card impossible so just as easy to hide it and not use Reviewed on: 23rd March 2023

Cannot answer an obvious question

1
Asked what happened to COMPOUND INTEREST.. IT COULDNT RESPOND Reviewed on: 23rd March 2023

useless website

1
cant connect to call anyone chat or email to clarify accounts suitable to me Reviewed on: 23rd March 2023

Cora review

3
Very useful and easy to use, although limited in amount it can help with Reviewed on: 23rd March 2023

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs