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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Why choose NAT West

4
Nat West has supported my finances for longer than I can remember - I am 81 years old. Despite that I have sometimes been overdrawn they have never cut me off and they have always treated me with the same respect they give to wealthier customers. Significantly, the CORA Group is chaired by Sir Howard Davies, who repeatedly shows he is head and shoulders above other business men in dealing with the problems the UK is experiencing. When he says what could and should be happening, the British public listen to him. If only the UK was run by politicians who understand that success depends on their integrity because then we would trust them to sort out the problems with the police and the NHS. If these problems persist, we all suffer. Reviewed on: 24th March 2023
Rosemary Jones's avatar
Rosemary Jones

Super helpful

5
Very accurate feedback and answers. Helpful with links and connections with real people! Reviewed on: 23rd March 2023
Ethan Booker's avatar
Ethan Booker

I've used Cora a few time and most of the time my question was answered and when she couldn't answer she connected me to a agent.

4
Good experience mostly except when she couldn't understand my question. Reviewed on: 23rd March 2023
Lorraine wheeler's avatar
Lorraine wheeler

Cora - fund of information!

5
Cora makes it simple to get a response quickly, efficiently, and informative Reviewed on: 23rd March 2023
Julie 's avatar
Julie

Poor customer service

2
Cora didn't provide the answer to my question and doesn't provide information on how to contact a human. Reviewed on: 23rd March 2023
Fred Gates's avatar
Fred Gates

Extra professional service

5
Alwways very kind and professional service . Any question answeredl Reviewed on: 23rd March 2023
Magdalena Potocka's avatar
Magdalena Potocka

Barely works

1
Bot never understands what I'm trying to explain, I'd rather have a real person who is avaliable to talk to 24/7. This bot just makes everything more difficult and frustrating. Reviewed on: 23rd March 2023
Adam's avatar
Adam

Getting carried away

5
I’m so grateful that the bank will veer me away from real danger. Everybody is going to be grateful using all the information NatWest banking values us as equals. Reviewed on: 23rd March 2023
Janet Hammond's avatar
Janet Hammond

Useless

1
Terrible service tried to cancel a credit card impossible so just as easy to hide it and not use Reviewed on: 23rd March 2023
Peter Hesketh's avatar
Peter Hesketh

Cannot answer an obvious question

1
Asked what happened to COMPOUND INTEREST.. IT COULDNT RESPOND Reviewed on: 23rd March 2023
Compound interest vanished??'s avatar
Compound interest vanished??

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