NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Barely works

Bot never understands what I'm trying to explain, I'd rather have a real person who is avaliable to talk to 24/7. This bot just makes everything more difficult and frustrating. Reviewed on: 23rd March 2023

Getting carried away

I’m so grateful that the bank will veer me away from real danger. Everybody is going to be grateful using all the information NatWest banking values us as equals. Reviewed on: 23rd March 2023

Useless

Terrible service tried to cancel a credit card impossible so just as easy to hide it and not use Reviewed on: 23rd March 2023

Cannot answer an obvious question

Asked what happened to COMPOUND INTEREST.. IT COULDNT RESPOND Reviewed on: 23rd March 2023

useless website

cant connect to call anyone chat or email to clarify accounts suitable to me Reviewed on: 23rd March 2023

Cora review

Very useful and easy to use, although limited in amount it can help with Reviewed on: 23rd March 2023

Dawn Francis

My name is Dawn Francis help me to open a account online Reviewed on: 23rd March 2023

Not helpful at all

The cora chatbot is unable to route to any agent and just keeps on giving error and window keeps vanishing. Trying to find the number to contact customer support, until then leaving this review for the chat bot to be updated properly to avoid such issues. Reviewed on: 23rd March 2023

Nice job

A job well done, it's satisfactory. Reviewed on: 23rd March 2023

waste of time, repeatedly

I have a NatWest personal account. After raising a complaint about online banking (from which I'm locked out), I was told to use the Chat to communicate and I've been trying every day for a week. Then I get stuck in a loop of questions that the bot cannot answer I get put in a queue and I wait for hours for an agent who never gets back to me. What would make this faster and more efficient? Being logged in! Thanks! If I could I wouldn't need to chat with an agent. Reviewed on: 23rd March 2023