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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Amazing Cora service

5
Any questions give immediate and effective responses and very useful info. Amazing service 5 stars Reviewed on: 24th March 2023
Dr Simrath Mangat Mangat's avatar
Dr Simrath Mangat Mangat

Requires Natwest's processes to be perfect which they are not

1
The only time i've used it we got stuck in a loop because it was telling me to do things on the app when i couldn't even access the app because I didn't have some of the details - it would then tell me that there are only "certain ways due to security" that I can get those details but wouldn't tell me what those ways are - all in all very frustrating Reviewed on: 24th March 2023
Henry's avatar
Henry

Cora is ignorant

1
Cora is ignorant and does not understand basic English Reviewed on: 24th March 2023
Martyn's avatar
Martyn

Access to my current account was stopped

1
Access to my current account was stopped twice within 6 weeks due to security concerns. Which meant I could not purchase food for the evening twice I had to go Hungary despite having a balance of 5 figures. I was stopped from cancelling a direct debit the day before it was due to be paid. Just instructed to talk to the person the Direct debit was paid to. No mention of the direct debit guarantee scheme. Reviewed on: 24th March 2023
EricB's avatar
EricB

Why choose NAT West

4
Nat West has supported my finances for longer than I can remember - I am 81 years old. Despite that I have sometimes been overdrawn they have never cut me off and they have always treated me with the same respect they give to wealthier customers. Significantly, the CORA Group is chaired by Sir Howard Davies, who repeatedly shows he is head and shoulders above other business men in dealing with the problems the UK is experiencing. When he says what could and should be happening, the British public listen to him. If only the UK was run by politicians who understand that success depends on their integrity because then we would trust them to sort out the problems with the police and the NHS. If these problems persist, we all suffer. Reviewed on: 24th March 2023
Rosemary Jones's avatar
Rosemary Jones

Super helpful

5
Very accurate feedback and answers. Helpful with links and connections with real people! Reviewed on: 23rd March 2023
Ethan Booker's avatar
Ethan Booker

I've used Cora a few time and most of the time my question was answered and when she couldn't answer she connected me to a agent.

4
Good experience mostly except when she couldn't understand my question. Reviewed on: 23rd March 2023
Lorraine wheeler's avatar
Lorraine wheeler

Cora - fund of information!

5
Cora makes it simple to get a response quickly, efficiently, and informative Reviewed on: 23rd March 2023
Julie 's avatar
Julie

Poor customer service

2
Cora didn't provide the answer to my question and doesn't provide information on how to contact a human. Reviewed on: 23rd March 2023
Fred Gates's avatar
Fred Gates

Extra professional service

5
Alwways very kind and professional service . Any question answeredl Reviewed on: 23rd March 2023
Magdalena Potocka's avatar
Magdalena Potocka

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