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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

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4.54

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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NatWest Group - Cora Digital Assistant reviews (6037)

Top AI Assistant

Cora is easy to talk to and has a way of streamlining lining the whole approach to signing up and registering for banking Reviewed on: 20th March 2023

Awesome app

Very efficient, easy to deal with Reviewed on: 20th March 2023

Useless App

Absolutely no help in providing answer to any but the most trivial queries . Reviewed on: 20th March 2023

Cora

Very good and pleasant experience Reviewed on: 20th March 2023

Just Excellent how its works

Its very Quick and Easy to Use the Assistance System its need a little bit more Information to old costumer. Very simple to learn Reviewed on: 20th March 2023

Very easy and helpful

I find Cora to be a very useful assistant, has lots of answers to queries but also doesn’t waste time in forwarding you onto an agent if she cannot help. I’ve used Cora’s help many times. Reviewed on: 20th March 2023

Easy and convenient

Very easy to get in touch with a query and good options were provided by Cora. It was very easy and quick to also get in touch with an agent. Reviewed on: 17th March 2023

Cora is the UK's best banking assistant because it is so simple to use.

I was fearful when first using Cora, because I ma so used to telephone communication. Having a person at the end of the phone is very comforting as they provide immediate advice and can also correct errors. Using an electronic system in the past has been cumbersome and often not all questions could be answered, which meant I have had to make a telephone call after a long process to get a result. Without a phone call I was quickly able to renew my mortgage. I've never found the process so easy or quick. It also meant I saved £250 on broker fees. I want to say a big thank you to Natwest Bank for being so wonderful. Reviewed on: 17th March 2023