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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

Excellent

5
I find it great and easy to use. Reviewed on: 22nd March 2023
Swati Mohan's avatar
Swati Mohan

Efficient

4
Can answer most straightforward queries quickly and efficiently and makes up for lack of manpower Reviewed on: 22nd March 2023
drprashanth.dsa@gmail.com's avatar
[email protected]

Cora, the real digital assistant

5
Cora is very helpful during problems and she can assist quickly Reviewed on: 22nd March 2023
Vijayakumar Panchatcharam's avatar
Vijayakumar Panchatcharam

Utter Garbage

1
Kept getting Error message. My responses just disappeared into ether. System just seem to freeze. Had a question regarding possible unusual activity on account. Gave up. Tried phoning fraud number. Twice put on hold after entering security responses then cut off after about 2 mins on hold. Given the nature of my enquiry this is more than poor. Just hope everything is OK with my accounts. Reviewed on: 22nd March 2023
S Si's avatar
S Si

Easy and simple Cora is the future

5
It's simple, easy to use and always gives you the results you need Reviewed on: 22nd March 2023
Ben Oconnor's avatar
Ben Oconnor

A poor, slow and unhelpful service

1
It can sometimes take up to an hour to speak to a member of staff, via Cora. If you do get through, sometimes the agent will cut you off if you don't respond within seconds. Members of staff can be unhelpful and appear to just want to get you off the chat and move onto the next customer Reviewed on: 21st March 2023
Nath's avatar
Nath

Poor substitute for a human support team

1
NatWest Cora and products like DigiDocs are a poor attempt to automate customer services within the Natwest Banking group. Been trying to join your banks for weeks to receive the switching payments with little success. All the people I have been able to contact seem to have little or no access to do anything the automated systems are trying to do. Reviewed on: 21st March 2023
Dave Grainger's avatar
Dave Grainger

A step up from the rest

4
Never better than a Human but pretty good at getting you to the right place Reviewed on: 21st March 2023
Matthew Ralph's avatar
Matthew Ralph

Voting

3
Voting for Cora I would like to vote for Cora because she help me with the financial crisis I would like to give her 68%of help with financial assistance Reviewed on: 21st March 2023
Joseph's avatar
Joseph

help0000000000000000000000000000000

5
⁰00000000ppppppppp000000000000000000000000000 Reviewed on: 20th March 2023
irina tanasie's avatar
irina tanasie

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