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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Dawn Francis

5
My name is Dawn Francis help me to open a account online Reviewed on: 23rd March 2023
Dawn Francis's avatar
Dawn Francis

Not helpful at all

1
The cora chatbot is unable to route to any agent and just keeps on giving error and window keeps vanishing. Trying to find the number to contact customer support, until then leaving this review for the chat bot to be updated properly to avoid such issues. Reviewed on: 23rd March 2023
Amit Dash's avatar
Amit Dash

Nice job

5
A job well done, it's satisfactory. Reviewed on: 23rd March 2023
Idowu kolade Olubunmi 's avatar
Idowu kolade Olubunmi

waste of time, repeatedly

1
I have a NatWest personal account. After raising a complaint about online banking (from which I'm locked out), I was told to use the Chat to communicate and I've been trying every day for a week. Then I get stuck in a loop of questions that the bot cannot answer I get put in a queue and I wait for hours for an agent who never gets back to me. What would make this faster and more efficient? Being logged in! Thanks! If I could I wouldn't need to chat with an agent. Reviewed on: 23rd March 2023
vanessa condemi's avatar
vanessa condemi

Excellent

5
I find it great and easy to use. Reviewed on: 22nd March 2023
Swati Mohan's avatar
Swati Mohan

Efficient

4
Can answer most straightforward queries quickly and efficiently and makes up for lack of manpower Reviewed on: 22nd March 2023
drprashanth.dsa@gmail.com's avatar
[email protected]

Cora, the real digital assistant

5
Cora is very helpful during problems and she can assist quickly Reviewed on: 22nd March 2023
Vijayakumar Panchatcharam's avatar
Vijayakumar Panchatcharam

Utter Garbage

1
Kept getting Error message. My responses just disappeared into ether. System just seem to freeze. Had a question regarding possible unusual activity on account. Gave up. Tried phoning fraud number. Twice put on hold after entering security responses then cut off after about 2 mins on hold. Given the nature of my enquiry this is more than poor. Just hope everything is OK with my accounts. Reviewed on: 22nd March 2023
S Si's avatar
S Si

Easy and simple Cora is the future

5
It's simple, easy to use and always gives you the results you need Reviewed on: 22nd March 2023
Ben Oconnor's avatar
Ben Oconnor

A poor, slow and unhelpful service

1
It can sometimes take up to an hour to speak to a member of staff, via Cora. If you do get through, sometimes the agent will cut you off if you don't respond within seconds. Members of staff can be unhelpful and appear to just want to get you off the chat and move onto the next customer Reviewed on: 21st March 2023
Nath's avatar
Nath

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