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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

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4.54

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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NatWest Group - Cora Digital Assistant reviews (6037)

good service

Just general use of banking system Reviewed on: 17th March 2023

Helpful

Very helpful to me in all my queries Reviewed on: 17th March 2023

doesn't understand what i want

I have a problem with a tranbsaction, I live abroad, I asked how to contact natwest. Cora did not understand what I want Reviewed on: 17th March 2023

very humble in reply

having a good communication...pure in performance Reviewed on: 17th March 2023

Smart and simple

Good for quick query. Informative and a easily reachable. Reviewed on: 16th March 2023

good and friendly, but never really gets to the bottom of the issue.

Quite efficient and useful for when the call handlers are not available, but very limiting and does not usually resolve the problem. It always ends with advice that I have to call in anyway! Reviewed on: 16th March 2023

Good

VerrushjskejshjakwndnsjsjjfnxGood Reviewed on: 16th March 2023

Dreadful!!!

I tried to call NatWest’s switching team yesterday as there was apparently a problem with my switch. After nearly half an hour of being placed on hold and passed around 4 or 5 different departments I was sent to a lady’s answer machine who asked me to email her then was told the “line was closed”. Is there just one person working in the switch team..?!! Then I’ve tried Cora as suggested in your text message, only to be left with no chat with anyone (except myself) and no interaction from anyone, person or computer. I’m incredibly frustrated and annoyed with the whole switching process so far and seriously reconsidering the switch if this is the customer service offered by Nat West. Reviewed on: 16th March 2023

Always content after seeking assistance

Patient with my lack of technological now how.enthusiastic and extremely knowledge re problems I may have.i never feel that Inhabited when I need to call. The question are minimal. Reviewed on: 16th March 2023