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NatWest Group - Cora: Digital Assistant reviews

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4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
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Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

Empathy

5
Cora is a digital assistant that seems to understand the focus of my query. It is quick and efficient and gets to the answer you are looking for. If the query is complex then it seemlessly connects you with a live assistant. The collaborative nature of Cora is what makes this digital assistant a huge success. Reviewed on: 20th March 2023
Johnny Spragg's avatar
Johnny Spragg

Excellent Cora Assistant Service

5
Cora has been amazing, every time i need help with anything, I know I can rely on her to assist me, friendly and easy to understand and saves time. I would definitely recommend Cora to everyone to make their life easier. Reviewed on: 20th March 2023
Amu's avatar
Amu

Top AI Assistant

5
Cora is easy to talk to and has a way of streamlining lining the whole approach to signing up and registering for banking Reviewed on: 20th March 2023
Itai Madzivadondo's avatar
Itai Madzivadondo

Awesome app

5
Very efficient, easy to deal with Reviewed on: 20th March 2023
Kayaz@rediffmail.com's avatar
[email protected]

Useless App

1
Absolutely no help in providing answer to any but the most trivial queries . Reviewed on: 20th March 2023
M. S. Boyle's avatar
M. S. Boyle

Cora

5
Very good and pleasant experience Reviewed on: 20th March 2023
Mary 's avatar
Mary

Just Excellent how its works

5
Its very Quick and Easy to Use the Assistance System its need a little bit more Information to old costumer. Very simple to learn Reviewed on: 20th March 2023
Hugo Dellafera's avatar
Hugo Dellafera

Very easy and helpful

5
I find Cora to be a very useful assistant, has lots of answers to queries but also doesn’t waste time in forwarding you onto an agent if she cannot help. I’ve used Cora’s help many times. Reviewed on: 20th March 2023
Ruby Rose's avatar
Ruby Rose

Easy and convenient

5
Very easy to get in touch with a query and good options were provided by Cora. It was very easy and quick to also get in touch with an agent. Reviewed on: 17th March 2023
Matthew Fletcher's avatar
Matthew Fletcher

Cora is the UK's best banking assistant because it is so simple to use.

5
I was fearful when first using Cora, because I ma so used to telephone communication. Having a person at the end of the phone is very comforting as they provide immediate advice and can also correct errors. Using an electronic system in the past has been cumbersome and often not all questions could be answered, which meant I have had to make a telephone call after a long process to get a result. Without a phone call I was quickly able to renew my mortgage. I've never found the process so easy or quick. It also meant I saved £250 on broker fees. I want to say a big thank you to Natwest Bank for being so wonderful. Reviewed on: 17th March 2023
Wilson Chowdhry's avatar
Wilson Chowdhry

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