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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Useless App

1
Absolutely no help in providing answer to any but the most trivial queries . Reviewed on: 20th March 2023
M. S. Boyle's avatar
M. S. Boyle

Cora

5
Very good and pleasant experience Reviewed on: 20th March 2023
Mary 's avatar
Mary

Just Excellent how its works

5
Its very Quick and Easy to Use the Assistance System its need a little bit more Information to old costumer. Very simple to learn Reviewed on: 20th March 2023
Hugo Dellafera's avatar
Hugo Dellafera

Very easy and helpful

5
I find Cora to be a very useful assistant, has lots of answers to queries but also doesn’t waste time in forwarding you onto an agent if she cannot help. I’ve used Cora’s help many times. Reviewed on: 20th March 2023
Ruby Rose's avatar
Ruby Rose

Easy and convenient

5
Very easy to get in touch with a query and good options were provided by Cora. It was very easy and quick to also get in touch with an agent. Reviewed on: 17th March 2023
Matthew Fletcher's avatar
Matthew Fletcher

Cora is the UK's best banking assistant because it is so simple to use.

5
I was fearful when first using Cora, because I ma so used to telephone communication. Having a person at the end of the phone is very comforting as they provide immediate advice and can also correct errors. Using an electronic system in the past has been cumbersome and often not all questions could be answered, which meant I have had to make a telephone call after a long process to get a result. Without a phone call I was quickly able to renew my mortgage. I've never found the process so easy or quick. It also meant I saved £250 on broker fees. I want to say a big thank you to Natwest Bank for being so wonderful. Reviewed on: 17th March 2023
Wilson Chowdhry's avatar
Wilson Chowdhry

I ask apple, her is space

1
It is useless system, not helpful, only ask her pre-set answer. Reviewed on: 17th March 2023
can len's avatar
can len

ONLINE

5
VERY GOOD XXXXXXXXXXXXXXXXXXXXXXXXXXX Reviewed on: 17th March 2023
Harpreet Bambrah's avatar
Harpreet Bambrah

good service

5
Just general use of banking system Reviewed on: 17th March 2023
Michael Neighbour's avatar
Michael Neighbour

Helpful

5
Very helpful to me in all my queries Reviewed on: 17th March 2023
Shaiq Shabbir's avatar
Shaiq Shabbir

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