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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Smart and simple

4
Good for quick query. Informative and a easily reachable. Reviewed on: 16th March 2023
Taya's avatar
Taya

good and friendly, but never really gets to the bottom of the issue.

3
Quite efficient and useful for when the call handlers are not available, but very limiting and does not usually resolve the problem. It always ends with advice that I have to call in anyway! Reviewed on: 16th March 2023
SS's avatar
SS

Good

3
VerrushjskejshjakwndnsjsjjfnxGood Reviewed on: 16th March 2023
safakassam07@outlook.com's avatar
[email protected]

Dreadful!!!

1
I tried to call NatWest’s switching team yesterday as there was apparently a problem with my switch. After nearly half an hour of being placed on hold and passed around 4 or 5 different departments I was sent to a lady’s answer machine who asked me to email her then was told the “line was closed”. Is there just one person working in the switch team..?!! Then I’ve tried Cora as suggested in your text message, only to be left with no chat with anyone (except myself) and no interaction from anyone, person or computer. I’m incredibly frustrated and annoyed with the whole switching process so far and seriously reconsidering the switch if this is the customer service offered by Nat West. Reviewed on: 16th March 2023
katy-benton@hotmail.co.uk's avatar
[email protected]

Always content after seeking assistance

5
Patient with my lack of technological now how.enthusiastic and extremely knowledge re problems I may have.i never feel that Inhabited when I need to call. The question are minimal. Reviewed on: 16th March 2023
Anonymous's avatar
Anonymous

Good

4
Good helpful staff and online banking. Reviewed on: 15th March 2023
Ameer agha ali akhter 's avatar
Ameer agha ali akhter

Statement request

1
Supposedly Cora had it all sewn up. Then I gey a message more info needed. Chat to Cora. Except Cora isn't working. Urgent need for paper statement now delayed. Thanks for a lousy service. Reviewed on: 15th March 2023
Colleen A. Abbott's avatar
Colleen A. Abbott

Good

3
Cora is good, easy to use , resolved my problem Reviewed on: 15th March 2023
h.'s avatar
h.

Simply amazing!

5
Cora is always been a great help. Especially when you need the answer to your question righr there and then. Reviewed on: 15th March 2023
Lynnette 's avatar
Lynnette

Absolutely useless

1
Have tried a couple of times and both times total waste of effort 0/1000 Reviewed on: 15th March 2023
Alan Satterford's avatar
Alan Satterford

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