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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Simply amazing!

5
Cora is always been a great help. Especially when you need the answer to your question righr there and then. Reviewed on: 15th March 2023
Lynnette 's avatar
Lynnette

Absolutely useless

1
Have tried a couple of times and both times total waste of effort 0/1000 Reviewed on: 15th March 2023
Alan Satterford's avatar
Alan Satterford

Mr Hassan Amer

1
I can’t send you my id to open my accounts Reviewed on: 15th March 2023
Hamer720@Yahoo.com's avatar
[email protected]

Not happy

1
Cora is of no good if it goes to sleep on customers who need help. This is rubbish we dont need. Reviewed on: 15th March 2023
Lucy Lush's avatar
Lucy Lush

Do not help me anyhow.

1
I need to cancel a switch and it can not do it. It says that will pass with an agent, but I have been trying for 3 days and still not happening. And I need to do it online because there's no telephone number and when I found one, they say because I applied online, it has to be cancelled online... Reviewed on: 15th March 2023
Lydia Noname's avatar
Lydia Noname

Cora doesn't work gave up switching bank account

2
Tried contacting 5 times via Cora without success. It has been 10 days and my account has not been switched. Cora is useless. Don't bother. Reviewed on: 15th March 2023
Pinky Pie's avatar
Pinky Pie

Absolute rubbish

1
reply times from NatWest are complete rubbish. if lucky you'll get 2 replies a day - some not even a reply a day. Reviewed on: 14th March 2023
Ben Pearce's avatar
Ben Pearce

Super Support!

5
Cora has been incredibly useful when needing questions answered….. get some through to the right team quickly if they can’t answer it for me!! Reviewed on: 14th March 2023
Shellz J's avatar
Shellz J

super efficient

5
My experience with cora has always been good, really quick, clear and convenient. love it Reviewed on: 14th March 2023
jessicaheffernan@live.com's avatar
[email protected]

Useless

1
I found using Cora VERY FRUSTRATING, Cora said that I was going to be connected to a colleague. Still waiting to be connected, absolutely useless and a total waste of time. Reviewed on: 14th March 2023
Geoffrey Beddard's avatar
Geoffrey Beddard

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