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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6040 reviews)

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4.58

Based on 6,040 reviews, last reviewed 9th Mar 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

2

I didn't survive the doom loop. I was contacted to close an inactive business account. It is with another branch of NatWest with a separate sort code. I tried using Cora on 3 occasio... Read more Reviewed on: 9th March 2025

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NatWest Group - Cora Digital Assistant reviews (6040)

Unable to get through to team member - Cora seems to not connect

Over last few weeks I have tried to get through to a team member to discuss my new accounts I am unable to get through to team member - Cora seems to not connect. Very frustrating. Reviewed on: 7th March 2023

no response

Iv'e been logged out of my mobile app. I couldn't get any help from Cara . Iv'e bills to pay not happy. Reviewed on: 6th March 2023

Easy chatbot banking

Cora helped me get the bank statements I needed, asking all the right questions along the way. Reviewed on: 6th March 2023

Switching to a Nat West Current account

Cora says she 'I’ll transfer you to a colleague who will help you with this.' and then never comes back to you, ive been currently waiting 1 hours for a reply. When you phone Nat West they say the only way to contact the Switching team is via Cora, this is a vicious circle. I think the easiest way is to cancel my account and look else where. Reviewed on: 6th March 2023