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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

RBS has been great so far

4
I am happy since switching the experience has been good so far my only issue is that switching a joint account appears too confusing but my sole account has been brilliant thanks. Reviewed on: 13th March 2023
Shannon's avatar
Shannon

Divorce is complicated

1
I do not see boxes or fields for people to write my information Reviewed on: 12th March 2023
ALI ALSHAMARI's avatar
ALI ALSHAMARI

Struggled to set up online banking ad found that while tge agent was pleasant they kept referring ne elsewhere.a phone call to help out would have been better

3
Pleasant staff but solutions provided unsatisfactory and feel I was passed on Reviewed on: 11th March 2023
Mary's avatar
Mary

Easy

5
Easy to access, easy to use, easy to understand, easy to get the information needed. Reviewed on: 11th March 2023
Andrew Hodgson's avatar
Andrew Hodgson

Cora

5
I find the Cora banking app assistant very helpful and efficient in dealing with your issues and problems promptly and always resolves them within a few days five stars for cora Reviewed on: 11th March 2023
Yvonne byrne 's avatar
Yvonne byrne

Best banking ai

5
The best banking ai of all the major banks. Reviewed on: 10th March 2023
Daniel Volkwyn's avatar
Daniel Volkwyn

Cora is a waste of time

1
Tried using Cora several times, absolutely useless. Now many branches are closed, a telephone number to a human being is needed. Reviewed on: 10th March 2023
David Brooker's avatar
David Brooker

The Future of Banking Support

5
Cora is an innovative chatbot service that NatWest bank offers to its customers to help them with their banking needs. From answering common queries to providing guidance on transactions and account management, Cora aims to make banking easier and more accessible for customers. One of the key benefits of Cora is that it is available 24/7, which means that customers can get help whenever they need it, without having to wait for business hours. The chatbot is also highly responsive and can understand natural language, making it easy for customers to ask questions and get the information they need. Customers have also praised Cora for its ability to provide personalized assistance. The chatbot can access customer account information and provide tailored advice based on individual circumstances. This can be especially helpful for customers who are looking for specific information or guidance on their finances. Another benefit of Cora is that it can handle multiple requests simultaneously, which means that customers don't have to wait in a queue or be put on hold. This can save a lot of time and frustration for customers, making their banking experience smoother and more efficient. Overall, Cora is a useful tool for NatWest bank customers looking for quick and easy access to banking information and support. While it may not be able to handle every request or query, it is a great starting point for customers looking for assistance with their banking needs. Reviewed on: 10th March 2023
Shahedul Moula's avatar
Shahedul Moula

Amazing

5
Great and effective in many ways. Reviewed on: 10th March 2023
ibrahim's avatar
ibrahim

Quick & Simple - its what we all want

5
As a brand new customer I had some issues with my customer number due to my own fault in entering my birth date incorrectly. I used Cora and had the issue quickly resolved. There was a point in which I needed to talk to a human and this again was quick smooth and easy. In the past with other banks its fair to say having online issues and trying to resolve is up there with one of the most painfully slow experiences.! Reviewed on: 10th March 2023
Harrington's avatar
Harrington

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