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Review of the NatWest Group - Cora, Digital Assistant:

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Useless

After not being able to speak to a real person at Nat West, I hung on in a queue for over 40minutes with Cora, who then told me that the department I wanted had gone home! Cora promised to pass on the information to the team, but I have not hear anything. Several times I asked Cora how they would get in touch with me and every time, no matter what I said, Cora repeated the exact same words which were meaningless! I should have been able to leave my contact details at the very least, and then Nat West could get back to me. Wooden spoon for Cora! Reviewed on: 1st April 2023

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