Write a review

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

View other NatWest Group - Cora products

4.53

Based on 6,037 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Stick to calling, far better. I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgag... Read more Reviewed on: 22nd November 2024

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

Reliability and trust

I am 10 years and all is working perfectly. Reviewed on: 15th May 2024

Better would be a person but Cora is for simple questions very good

Cora could not help me but she tried and in the end she had to connect me with an agent which not worked so I still haven't solved my problems Reviewed on: 5th April 2023

Extremely helpful for an ai based support system

Over the years, I’ve had experiences where I’ve had to get in contact with support and generally I have to get in touch with the automated support system which I know from experience doesn’t really help at all 8/10 times unless it’s to direct you to a specific branch. My experience with Cora was like no other! Helpful, friendly and most importantly straight to the point :) We need more ai’s like this Reviewed on: 5th April 2023

Excellent service

Very good helpful easy to understand Reviewed on: 5th April 2023

So difficult to contact

Asked for new card. Probably spent well over half an hour on the phone getting one sorted. PIN arrived, but two weeks later still no card. Waited on ‘chat’ for contact centre then gave up for today Reviewed on: 5th April 2023

Brilliantl

Cora is brilliant and friendly. Reviewed on: 5th April 2023

Transaction Assistance

Eased the process by offering advice at the right times Reviewed on: 5th April 2023

Cora is Great!

I utilize it regularly for my Banking needs and it never lets me down Reviewed on: 5th April 2023

Fantastic service

Recently switched to natwest. Unbelievably fantastic service. Couldn't be more happier. Reviewed on: 5th April 2023

Friend compmany

I've never had a problem with these they are friendly and always help Reviewed on: 5th April 2023

worst thing ever

why are we having to deal with automated garbage, whats wrong with people, the populations getting larger and your stopping people from speaking to people, computers dont work, people need people, companies need to realise the millions they invest in IT is a waste of time & BS Reviewed on: 5th April 2023

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub