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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6039 reviews)

View other NatWest Group - Cora products

4.57

Based on 6,039 reviews, last reviewed 24th Feb 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Ridiculous System A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after logi... Read more Reviewed on: 24th February 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6039)

Review of the NatWest Group - Cora, Digital Assistant:

MAKES YOU FEEL ALL WILL BE OK

EXCELLENT service WRIGHT ANSWERS MOST OF THE TIME LOL ALL OF THE T I M E........ Reviewed on: 6th March 2023

Excellent client care

Easy to use extremely helpful and professional. Reviewed on: 4th April 2023

Cora experience

It was so reassuring to. able to chat with Cora and know she can help. Reviewed on: 4th April 2023

Excellent customer service

Excellent communication and skills. I am very happy with the digital system and it understands what your needs are. Very satisfied. Reviewed on: 4th April 2023

Closing account

Still hold current account but had to close savings accounts which was simple to do.User friendly app , good customer service if need to contact branch Reviewed on: 4th April 2023

Cora is the best

Cora is the best and has helped me 101 times Reviewed on: 4th April 2023

response timely and correctly

I can get response correctly, but sometimes it takes times. I hope it will improve on the response time Reviewed on: 4th April 2023

Very slow and impossible to tolerate

Trying to open an account online for the last two weeks made loads of loads and branch visits and still nothing! I called a number that the branch gave my to call in 5 days which was the most stressful of them yet the employee said I can’t help you because i need to see your pervious application which she couldn’t and i asked for a new application which she refused!! What a JOKE!! Reviewed on: 4th April 2023

Super handy assistnat

I lost hope with organisations spinning up virtual assistants who have little/no capabilities. Cora is a fresh face to the game, actually provides help and the right information. These standards should be set for all organisation with this similar functionality. Reviewed on: 4th April 2023

Best online chat service

Quick and simple to use, doesn’t lag Reviewed on: 4th April 2023

George Henry Daley

I am an ex Infantry.man served.six years . 1964_1970 my number is23911049 could you possible help me via aloan or a credit card I am a property owner thank you I'm Reviewed on: 4th April 2023