Write a review

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6039 reviews)

View other NatWest Group - Cora products

4.57

Based on 6,039 reviews, last reviewed 24th Feb 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Ridiculous System A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after logi... Read more Reviewed on: 24th February 2025

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6039)

Review of the NatWest Group - Cora, Digital Assistant:

Ridiculous System

A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after login would do the job instantly! Reviewed on: 24th February 2025

Still rooms for improvement

Was a bit disappointed that NatWest Group - Cora was not able to answer a simple question like: "Request for payment holidays" -- which is something I assume should be quite common? Nothing put people off more than a chat bot couldn't answer a simple question. Reviewed on: 31st March 2023

Apauling

Useless freezes goes round in a loop Reviewed on: 31st March 2023

Excellent

Very helpful and efficient would highly recommend Reviewed on: 31st March 2023

NADWEST

Dekuji nemám dotas zadní dekuji Reviewed on: 31st March 2023

Cora is completely useless

Natwest's site is plastered in things trying to get you to vote for Cora. Their chat assistant has crashed on me a dozen times this morning, and has replaced any sort of phone support when setting up a new account. Cora is not fit for purpose - unless that purpose is driving away custom and causing your bank to go out of business. Reviewed on: 31st March 2023

Cora - the next alexa

Cora was super helpful, thank you so much. It directed me to the help I needed! Reviewed on: 31st March 2023

Good idea, but no solutions

I understand that banks want to save money by reducing their customer service team. I have nothing against employing AI to do that. I had to use Cora a couple of times, and almost every time I had to speak to a human in the end, as the circular answers of Cora did not solve anything.. I can read the guides online, but if the guidance and FAQ do not answer my questions then I don't want to spend another half hour with Cora before I can finally speak to someone who can string all elements of my question together, not take one word and then poke pointlessly around that one word like Cora, wasting my time with circular questions which lead nowhere. Perhaps other people have less complicated questions, and the system will get better over time. Right now I am rather unimpressed. Reviewed on: 31st March 2023

Very easy to set up an account

If I can do it anyone can I’m not the best person with technology but this was easy Reviewed on: 31st March 2023

Fast and reliable

Excellent understanding of asked questions, quick answers and suggesting tips and offers. Great product, will definitely recommend to my family and my friends! Reviewed on: 31st March 2023

useless

spoke clearly and slowly about my problem. cora understood nothing. waste of time Reviewed on: 31st March 2023

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub